Flight attendants dealing with difficult passengers

When you become flight attendant, you’ll have to write a lot of flight reports; it is important to know that every unexpected event on board must be reported. Events may happen during flight, or while the airplane is still on ground. For example, when providing first aid, a complete flight report will help the doctors know more about the case afterwards. You must be aware that every single detail is of great importance. Many times reports are written, even if it is only about an insignificant headache.

Egyptian passengers

When flying to Egypt, there are some painkilling medicines, such as Panadol, that should be available on board for these kinds of passengers, who generally suffer headaches ever since embarking. The Egyptians smoke very strong cigarettes; whenever cigarettes are missing, severe headaches lasting one to two hours appear. A good example would be one passenger’s complaint about his carry-on baggage not fitting in the overhead bin. This passenger was constantly yelling, complaining of his headache, insisting on his baggage issue, and appearing considerably irritated by the presence of the flight attendants. His behaviour indicated he had been on drugs.

Hysterical passenger

One day, during boarding, one passenger who was afraid of flying, soon after asking for a medicine to stop her headache pain, fell into a hysterical crisis and started to slap the flight attendant who was trying to calm her down.

Pregnant passenger

Another day, right before landing, a business-class passenger who was seven months pregnant, announced the crew about her headache accompanied by strong abdominal pain. Everyone thought the labour was about to start. After discussing with her, the flight attendants found out she was only experiencing gas pains. She said her doctor gave her medicines, which were left in the hold baggage.

The Chinese passenger – or how to put in danger a whole plane

Another female colleague of mine also went through an extremely dangerous and unhappy experience, during one of her flights:

“I am one of those people who had dealt with many medical incidents throughout their flight attendant careers. Once I had a flight from Doha to Pekin; many of our Chinese passengers were coming from Algeria via Doha. There was one odd passenger who appeared to have his head in the clouds. Although he looked dizzy, he didn’t smell of alcohol. However, I decided to inform the Senior Cabin Crew about it. That passenger hadn’t been eating anything during the flight. But as long as he didn’t disturb anyone, we didn’t give him too much attention.

But just before landing, while all of the passengers were sitting in their seats with the seatbelts fastened, the Chinese passenger suddenly got up, went towards the airplane’s door and tried to open it! I was standing right there, but he didn’t seem to care about my presence. I reacted immediately, asking him to leave and telling him how dangerous this whole thing was. After taking three steps back, he turned again to the door. At that moment, I realized it was no joke. While asking for my colleagues’ help, I found the physical force to grab him by the collar and push him back into his seat. Instantly, I asked him loudly to sit and fasten his seatbelt. We were about to land, so I had just a few seconds to get to my jump seat.

After landing, the passenger had to meet the airport security. Soon afterwards, we understood the reason for his strange behaviour: he had been physically abused in Algeria, and maybe even drugged.”

Lesson learned: flight attendants are captain’s eyes. They must be always attentive, since any insignificant event could be of great importance at an altitude of 10,000 metres.

Good luck to all future flight attendants!

Join us on an exclusive 4 days training course. We’ll share everything you need to know to pass the cabin crew interview stages, we will edit your perfect CV and take professional pictures for your online application. At the end of the course, you will be fully prepared for the interview. Book your seat now! 

cabin crew

What’s next if you have passed the final interview with an airline company?

Are you among the lucky ones who have passed their final interview and can almost call themselves cabin crew? Then it means that you can start imagining your cabin crew career, the adventures you’ll have and the wonderful experience that lie ahead.

Before all these happen, let us tell you what follows after an interview with an airline company:

1. Golden email/golden call

One week or around 10 days after the final interview the airline company will inform you via email or phone if you have been selected for the job. Be sure to check your email constantly and to have access to a phone line. You never know when the recruiters might contact you. It can also be during the weekend, so be aware that Sunday is a working day in the Arab countries. If your the answer is positive, you’ll also be informed regarding what else they need from you: certain documents, details about your work contract, medical check-ups, when should you quit your present workplace and so on.

2. Medical Check-ups

All airline companies require certain medical check-ups before hiring. For most airline companies you’ll have to present a complete set of check-ups before signing the contract. Etihad, however, has a different policy: the new recruits get their check-ups done after they arrive at the headquarters. Some of the check-ups you’ll need to keep in mind are: HIV test, syphilis, hepatitis B and C, a radiography for tuberculosis, a panoramic teeth radiography and a x-ray that proves you don’t have scoliosis. Emirates also requires a Pap test.

Besides, you’ll also be asked to hand in a list with all the vaccines you’ve gotten so far. The list must also contain the yellow fever and meningococcal vaccines. If it does’t you must get vaccinated as soon as possible.

Remember: When at the headquarters of your new employer, all the check-ups we have mentioned will be repeated at the company’s medical clinic, therefore they can rest assured that their new recruit is 100% healthy. Otherwise, the risk is that you might be sent home. Your health is a number 1 priority.

3. Documents – signing the contract

When all your check-ups are in order, the next step is signing your contract. Usually, a contract with an airline company is signed for a 3 years period. However, Qatar Airways requires a 5 years period on their contracts. You must have a valid, not temporary passport. Most Arab countries do not accept temporary passports!

4. Date of join – Plane ticket

Shortly after your receive the golden email/call you’ll also be informed about the date you’ll fly to your new “home, your plane ticket will be paid by your new employer.

5. What to pack?

The airline company will pay up to 100 kg extra luggage ( Qatar Airways pays for 130!) so you can bring most of the things you need. Keep in mind when packing that you need clothes for all seasons as you’ll fly all over the world and you’ll experience all types of weather.

6. Training

Depending on the airline company, the training period will last from 6 to 8 weeks. Prepare yourself for an intense learning experience about everything a cabin crew member should know: aviation in general, types of planes, safety & emergency, service on board and so on.

Remember: You must wear business attire at the training sessions: black skirt or pants, white shirt and black pumps. You have to always respect the company’s grooming manual even when entering the company’s headquarters.

Good luck and see you among the clouds!

Join us on an exclusive 4 days training course. We’ll share everything you need to know to pass the cabin crew interview stages, we will edit your perfect CV and take professional pictures for your online application. At the end of the course, you will be fully prepared for the interview. Book your seat now! 

Skytrax names Qatar Airways best airline of 2015

Qatar Airways has been voted the world’s best airline at the annual Skytrax World Airline Awards, informs CNN.

The awards — decided by 18.9 million passengers in 110 countries across the globe — judge airlines on everything from the quality of their food and the comfort of their seats to the friendliness of their cabin crew.

Qatar has won the top prize twice before, in 2011 and 2012, and twice been voted runner-up; the airline also took home prizes for best airline in the Middle East an best business class seat.

“It’s a very clear accolade on behalf of the staff — they are the real recipients, I’m just their leader!” CEO Akbar Al Baker told CNN after the ceremony, held as part of the Paris Air Show at Le Bourget.

The top 10 airlines — in alphabetical order — were: ANA, Cathay Pacific, Emirates, Etihad, EVA, Garuda Indonesia, Qantas, Qatar Airways, Singapore Airlines and Turkish Airlines. (Skytrax has yet to announce the top 10 order).

AirAsia was voted best low-cost airline for the seventh year in a row, six months after one of its planes, QZ8501 crashed into the Java Sea killing all 162 people on board.