How a job in customer service can help you become cabin crew?

Most airline companies don’t require people to have experience in aviation, but they expect that candidates have a series of qualities and skills that fit with the cabin crew requirements. Some of those are communication, teamwork, fast adaptability in emergency situations, client orientation, good time management, diplomacy and strong attention to details.

Furthermore, any previous experience in customer service is a big advantage in any candidate’s CV. That’s why we always advise our readers and students to gain some professional experience in this field. Jobs such as customer service support, sales, communications, social assistance, volunteering etc are a plus!

Practically, how could a job in customer service can help you in becoming a more valuable candidate for an airline company?

  1. You already know how to talk to clients, how to react in stressful situations and how to solve customer complaints.
  2. Recruiters see you as a responsible, mature person, who, although is young, wished to gain experience, to be financially independent and to exceed their limits. Just think about the difference from a person aged 20+ who already has in his CV a series of activities and experiences in the field (from part-time jobs or project-based jobs such as hostess, promoter, direct sales etc) and a person that has an empty CV. Which one will have more chances to be hired?
  3. You develop professionally and personally, you learn useful things; these kind of jobs usually come with certain training and communications courses which will teach you how to talk, how to look in a certain way, overcoming emotions, how to sell etc. So, you can have access to different development tools. Any course and access to new information are extremely important when you’re just beginning your career.
  4. You’ll be more confident when you’ll go to an airline interview. You’ll know how to smile more and how important posture and attitude towards the client are; a person who has worked as a promoter/hostess understands that smiling is the best way to gain client’s sympathy and the importance of a proper body language. All become part of your job, so it’ll be much easier to highlight these skills at the interview.
  5. During the final interview, you can easily come up with a series of examples from your professional experience. During the hiring process, recruiters will test you in order to see if you have the qualities you claim you have on your CV and how do you talk and act around clients. They will ask you to detail each situation in which you had to solve a customer complaint or when you had to exceed expectations. Some of the most common questions are:

Tell me about a time you dealt with an angry/unsatisfied client?

Tell me about a time you solved a conflict at work?

Tell me about a time when you worked very well with your colleagues?

Tell me about a time when you went the extra mile for a client?

So, because you have dealt with this kind of experiences, you’ll have what to share with recruiters. You’ll be able to offer them relevant details and information on the management of the issues.

IMPORTANT: any work experience in customer care is extremely useful. However, hostess/promoter jobs come with a flexible program which will allow you to finish your studies and to have a decent income. It really depends on your current situation which job you will choose.

Therefore, plan your aviation career step by step. Because…

STEP BY STEP YOU’LL GET TO FLY!

 

We prepare you to pass any airline interview:

1. Join our two days course in Madrid, Chișinau or London in which you’ll find everything you have to know about aviation, the interview and the stages of it. We will make sure you go prepared to your Open Day or Assessment Day! Also, we will also make you a perfect cabin crew CV and we will be with you during your entire journey to the skies. Details and registration here.

 

2. If you want to have a broad overview of the role and duties of cabin crew, airline companies profiles, stages of each airlines’ interview and how to pass them, we are waiting for you at our courses. We make your perfect cabin crew CV & pictures, we help you gain confidence and learn how to speak in public, so you will have a flawless performance at your cabin crew interview. Details and registration here.

 

3. If you cannot attend our courses, regardless of where in the world you are located, we can work together privately. Through coaching sessions via web video (Skype or Google Hangouts), our trainers can work with you to improve your performance at the cabin crew interview and supporting you every step of the way to get you where you want to be. More details here

 

The story of Ecaterina: The girl who worked for the 3 biggest airline companies in the world: Emirates, Etihad and Qatar

After 11 years working as Cabin Crew, Ecaterina is among the lucky ones who had the chance to work for the 3 biggest airline companies in the world: Emirates, Etihad Airways and Qatar Airways. At 25 years old, Ecaterina left behind  her family, her career and the life she was used to and flew to the Middle East. As she confesses, she left “Not just to see the world, because I had already visited it with my parents, both aviators, but to find out what my mother felt every time she was back from a flight; I managed to understand that feeling late, because most of the times I returned to an empty apartment, but when I had my family alongside or when I went home on holidays, my heart was full of happiness and sadness that I have to leave again.” Today, after almost 11 years, Ecaterina is ready to close this chapter in her life and finally put her feet on the ground.

How did you find out about the positions of Cabin Crew in the Middle East and where did you go for the first interview?

I worked for the biggest and best Arab companies in the world. At first I started flying for Qatar Airways, I continued flying for Etihad Airways and I finished my career in aviation at Emirates. When it comes to the job application, for example at Etihad Airways I found out that they were recruiting directly from their website, on the Career section.

How many years did you spent among the clouds? What was your route in the aviation domain until now?

I flew for 11 years! I worked for Qatar Airways 7 years and I can say that it is the company from which I learned the most important things: service quality, protocal, what means “excellent customer service”. I ended my career at Qatar on the position of Cabin Manager.

I moved to Etihad, where I planned to stay only a short period of time, on my road to Emirates. Between Qatar and Emirates there was then the rule of “gentlemen’s agreement”, which allowed the crew to apply for Emirates only after one year of pause after working for Qatar. I worked for Etihad 1 year and a half, but what I liked the most was the fact that they were very interested in my previous experience. They made me feel very welcomed and appreciated. From November 2012 I worked for Emirates as Cabin Crew. From March 2015 I decided that it was time for me to change my life and move on to another career.

How was for you to have a husband working in the same company as Cabin Crew?

I met my husband in 2004, after a few months after I started flying. We got married in 2011, when we both managed to move in UAE. We both flew at the same time for Qatar Airways, approximately 3 years, during those years, when the rules permitted us, we moved in together. We managed to have some flights together as colleagues and also as passengers while the other one was on duty.  Meantime, my husband resigned and he started a new career after preparing for 2 years in USA and UAE.  This was the hardest period, mostly because we only saw each other 2 times in the first year. But, the moment it was decided that Dubai will be the new home for him, I started to plan my move there. After we got married, my life completely changed. It was such a struggle to leave. But, as this job has its benefits I managed to arrange my flights to his delegated destinations, and he came with me in my layovers.

What was your favorite destination?

My favorite destination was and it still is Hong Kong. I consider that it is the most diverse place that I visited so far – the culture, people, food, clubs and pubs. Every time I arrive there it’s a must travel with the ferry.

What were your daily activities in Abu Dhabi and Dubai?

When it comes to my free time activities, I will mention the aerobic classes, riding the bike, going to the cinema, water sports, cooking, golf, going out in the city, electronic games, going to shisha and the list can go on.

What made you apply for Emirates?

I always wanted to fly for Emirates (EK). But it was not meant to be, until it actually happened. I know it is a big company, with an extraordinary reputation. Eventually, who doesn’t want to be part of such a company?  For any company I worked for, even if their publicity and image is spotless, you can stumble upon things that don’t work so well. But, I adapted easily to new rules and I managed to follow them properly to each of this 3 companies.

Why did you stop flying, especially after having such a fulminant career?

I stopped flying for Qatar and Etihad because my husband had a permanent work place in Dubai. From Doha I left without any regrets, because it started to become very tense, with too many hours of flying and it was too strict for a person of my age. The situation was different for Etihad, but I left because it was difficult to drive from Dubai, where I lived, to Abu Dhabi, where I worked. Practically I was in 3 places at the same time. I also had a car accident, and that was the moment I decided to remain only in Dubai.

How did you feel when you wore the Etihad Airways uniform for the last time?

The last flight was very nostalgic. I put an end and started all over again. Even if I stopped flying from March 2015, I can say, without a doubt, that no manual, no course, no human could have taught me so many things that I learned in all these years as a Flight Attendant, personally, professionally, from a cultural point of view and the list could go on. I will forever hold the spiritual joy that every Flight Attendant has when she received the gratitude of the passengers in my heart. For example, I will tell you a short story from one of my flights: At boarding time an elder lady came to me. I approached her, I welcomed her and I asked: “How are you? You seem upset”, because that was exactly how she looked. She started crying and she told me that she was separated from her daughter, she doesn’t know where she is and doesn’t think they have the seats together. I led her to the seat, I took the necessary details and I went to find out what happened to her daughter. After a little while, with all the arrangements made, I came back to her, with her daughter and I said:  “I brought your daughter and I arranged everything in order for you to stay together”. I can’t describe the happiness in her eyes, even if it was a normal thing to do as a Flight Attendant. At the end of the flight, the lady came to me, she hugged and kissed me and she said: “ I will never forget what you did for me!”

Join our courses and become cabin crew with our help!
HOW TO BE CABIN CREW is the biggest training center in Europe dedicated to future flight attendants. Our courses are ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines and more importantly give them the vital information and coaching that will help to ensure they perform on their recruitment day and in their interview to their best advantage. Book your place now – click here!

Our courses are designed to help you to prepare for cabin crew interviews with ANY international airline.

How do flight attendants manage to always look flawless?

Have you always wondered what is the secret by which cabin crew look so fresh and flawless even after a long flight? The answer is simple: because beauty is part of the job. Of course, every woman has a set of beauty secrets that they use but flight attendants stand among a thousand women through perfect makeup, hairstyle, and finally because of their elegant outfits.

They are admired every time they put on their uniforms and step into the airport. They are loved and many women want to be like them. They are beautiful and remain so for 10-20 years. Flight attendants look great every time and every day, even after 15 hours of flight. How do they do that? Especially when a cabin crew’s schedule includes night flights, little rest and irregular meals? These ladies are distinguished by flawless makeup, enviable outfits, surprising attitude, a wide smile and a gentle gaze that will conquer millions of passengers. Below, you can find some beauty tricks directly from flight attendants.

FLAWLESS OUTFIT

Makeup is extremely important for a flight attendant. Always, while flying, you need to look your best, even after long flying hours. This is the main reason why high quality makeup products are in high demand. It seems like these women don’t ever age and this is true, mainly because they follow the steps below for a close to perfection appearance.

  • Skin care is essential for cabin crew

Flight attendants use very hydrating creams during flights in order to prevent skin dehydration while they are up in the clouds. The makeup products that are mandatory in the aviation industry are: foundation, eyeshadow, eyeliner or eye pencil, mascara, blush, lipstick (the color depends on the company you’re working for) and nail polish. They keep their lips perfect with an intensely moisturizing conditioner, over which they apply the contour and their lipstick. They always apply it after a layer of gloss because they say that it looks much better.

  • Stewardesses keep their makeup intact with thermal water spray

When flying on long routes, cabin crew refresh their look with a thermal water spray. In addition, they can hold cold bottles, a method that calms the skin and reduces inflammation around the eyes.

  • The hair, which must always be caught in a bun, should never be fixed with hair spray (because in the dry environment of the plane, after 2 hours it will be full of dry peels), but with hair oil in order to keep it moisturized. The most recommended hair oil is argan, as it helps hydrating and nourishing in the depth of hair, while also being a natural product. The color of the hair must be natural or with two shades darker or lighter than the natural shade.
  • Tattoos or piercings should not be visible while wearing the uniform.
  • If the flight attendant is wearing glasses, they must have a thin, black, brown, silver or golden frame and have no stones or other attached accessories (each airline imposes its own rules on the accepted spectacle model). Wearing a watch is mandatory when flying, but stones or very large dials are not acceptable. Only one single ring is allowed on each hand. Recommended earrings should not exceed the earlobe and dental appliances of any kind are strictly forbidden.
  • The uniform is always business. Most of the outfits both from large airlines and from low-cost airlines require the presentation of a stewardess / steward’s business image. Color differs from one company to another. The shirt is impeccable, and the skirt offers an allure of the flight attendant’s femininity. The steward’s costume communicates a sense of security and professionalism to the passengers.

TAKE CARE OF YOUR HEALTH!

Flight attendants take care of their health through the following rituals:

Antioxidant regime is beneficial to beauty. Even if they are tired, cabin crew revive their skin instantly by including antioxidants in their diet. The first face-lift foods are peppers, thanks to their high content of vitamin C. Also, currants, salmon and avocados can do wonders for your skin.

The importance of hydration during flight: the secret of fresh skin doesn’t consist much in an effective cream, but in a proper hydration. But you have to be careful of what you drink! Cabin crew avoid drinking carbonated drinks that only bloom instead of mitigating the thirst. They instead choose lemon water and natural herbal teas.

Health and skin care routine countines after landing: Flight attendants continue their beauty ritual even when they are on the ground. Once you get to the hotel, it’s important that you never skip the cleansing ritual and take care of your body and complexion with serums and hydrating oils.

The outfit combines perfectly with the attitude towards their beloved job. The makeup, uniform, hairstyle, but especially the attitude outlines what we call today “Flight attendant, a perfect lady.” And do not forget: your smile opens doors and fulfills the desires up in the clouds.

Join our courses and become cabin crew with our help!
HOW TO BE CABIN CREW is the biggest training center in Europe dedicated to future flight attendants. Our courses are ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines and more importantly give them the vital information and coaching that will help to ensure they perform on their recruitment day and in their interview to their best advantage. Book your place now – click here!

Our courses are designed to help you to prepare for cabin crew interviews with ANY international airline.