The story of our student Teodora: Her dream came true after her 6th interview!

Our student Teo is an example of ambition and persuasion, because she attended 6 interviews with an airline company and she never gave up. In the end she was contacted not from one, but the two biggest airline companies in the Middle East.

When did you first think you would like to be a flight attendant and what was hidden behind such a decision?

This happened somewhere around the first year of college. I always like to travel and to meet new nationalities, culture diversity, touristic places, everything you can see in one place and not in your country.

Of course, like any other person who fell in love with aviation, I saw many movies before, in which the life of a flight attendant was perfect from all perspectives. Normally, reality is never the same, that’s why last year I decided that I need to try and reach the point in which I would make the difference between what I saw in movies and what will happen to me.

Do you think your professional experience helped you until now?

I worked at a Call Center as a Customer Service Agent, not in English (the language we all speak as Cabin Crew) but in German. It helped me just for the simple fact that it taught me how to speak with the clients, to solve their problems in a useful time and to keep my calm.

How did you prepare for the interview with an airline company?

Firstly, I read, I searched information about how should I look and present myself before the recruiters. As you know, I participated at multiple interview with Middle East Companies and I am 100% sure that if I didn’t participated at your two preparation courses I couldn’t succeed.

You went at a Qatar Airways interview and you passed, but then you went as well at an Emirates intrerview and it was the same happy outcome. If it was to compare the two interviews, which one was the hardest? What task was the hardest for you?

Participating at 6 interviews, probably that a few months ago I would have said that the group task from Qatar Airways is the hardest. Now I’ve made up my mind. At the Emirates interview, I had the Role-play task (it was only my speaking with the 2 recruiters) which, from my point of view was the hardest. I had to give a solution for a problem, in a short period of time and I knew if my answer wasn’t correct I could fail again the Assessment Day. I had luck, I was very concentrated, very sure of my answer and then I received a big smile back from my recruiter, thing that made me to have more confidence till the end of the day.

What influence had on you the How to be Cabin Crew courses, what you read on our website and the interaction with the trainer team?

What I read on your website was extremely helpful, most importantly regarding my attire, the dress-code, make-up and everything about grooming. At the preparation course it was something else, I interacted with people who wanted the same thing as me and we exercised every single task that I encountered at the interviews I went. I am sure that if I didn’t attended your How to be Cabin Crew courses I couldn’t succeed in such a short period of time to reach my goal. Thank you so much!

What do you think, in your opinion, it is the biggest challenge for a Flight Attendant?

Each day has a new challenge, each flight, each passenger. Promptitude, calm and team spirit I think are the key elements in order to succeed in this job.

Tell me what are the 3 qualities a candidate should have, based on your experience?

The look, the first impact with the recruiter, he scans you from the first moment you walk on the door. The smile should be present each time on your face, the recruiter should see you are happy that you are there and that you have the opportunity to make your dreams come true through him/her, in a way or another. The third I would say is the way you communicate in English. Another advantage, from my view, represents knowing another language. Experience in customer-service counts very much, so, if you think about becoming a flight attendant, you should start working with people.

How did you spend your last months at home? Some special plans?

In my last months I spent them with my family and friends. I continued working till I left for UAE. I hadn’t had any special plans, I only went in a short trip in the mountains.

We prepare you to pass any airline interview:

If you want to have a broad overview of the role and duties of cabin crew, airline companies profiles, stages of each airlines’s interview and how to pass them, we are waiting for you at our 4 days intensive course. We make your perfect cabin crew CV & pictures, we help you gain confidence and learn how to speak in public, so you will have a flawless performance at your cabin crew interview. Details and registration here.

3 examples of going the extra mile for your passengers

When you are working as a Flight Attendant, the requests coming from your passengers are very diverse. Each passenger has different expectations from you, and each time, he/she will want to be treated as best as possible during the flight. Excellent customer service should be the expression to characterise best the activity on board. There will be many occasions when you will need to solve some conflicts on board, and you will also have to display a genuinely care for the comfort and safety of your passengers.

In my career as Qatar Airways Cabin Crew for 10 and a half years I encountered so many situations on board in which I had to come up with new solutions in order to please my passengers, that a single book will not be enough to write them all. I share with you in this article 3 situations through which I went in order to understand a little the way in which the cabin crew must think when we are on board.

When you are making a cheesecake with what you have on board

  1. The flight DOH-IAH(Houston) on 30 June 2011, on a Boeing777 (QR77), with a duration of 16 hours and 58 minutes – from Cabin Service Director position.

After the first service was offered in the cabin, a Qatar passenger at Business Class, place 5F, was extremely unhappy with the service of one of my colleagues towards his daughter. He accused her that she didn’t do the service by the book, because she did the description of the dessert when she took the order for the hot meal and not after, like it was normal to do, and the dessert asked, or some alternatives of that dessert, never arrived to his daughter (because a colleague already ate the last piece of cake, thinking that it was in addition). Alongside my colleague tears, I had to calm down the passenger as well, which I saw that he was a regular client of our company, if he knew exactly the procedure of taking the dessert order. Later, from the discussions I had with him, I found out that he was the manager of the purchase division of Qatar Airways Private Jet Department, meaning the right hand of our CEO! I tried to repair it with a combination of some desserts taken from the captain tray in order to please his daughter, but because he only wanted Cheesecake, I took from my economic class colleagues trays some cheese triangles that I mixed with some mashed forest fruits. I put this paste over some digestive biscuits, mixed as well with some honey in order to have some sort of dough. I melted 2 Godiva chocolates, that I put over these piece of “cake”… I prepared a cheesecake on board in some minutes! The client was of course very impressed of this Service Recovery method, the way we named this procedure of thanking our passengers in every way at Qatar Airways.

The passenger with whom I shared my salad

  1. Flight DOH-LHR (Londra Heathrow) in 2008, on an Airbus 330, duration of 6 hours and 30 minutes- from the position of First Class Kitchen Manager

During the first service, after we served the Mediterranean buffet and Arabic salads, in the moment an Arabic client asked for a salad, we realized we didn’t have any more of it. Usually, in these cases, we take a new casserole  and we go to our colleagues from business class and take a salad. If not, we were going to the economic class to check the menu, and if even then I was not lucky, I will check the crew trays and still could manage to find some salad, for example the one that is at the base of hummus. But, on this flight, the catering didn’t bring food to contain too much salad. I was needed to offer the passenger all kind of vegetables from first class (grilled), business class (steamed), or economic (in curry sauce). The passenger was somehow pleased. But, at the middle of the flight, when we were relaxing and I was eating my salad purchased from the supermarket, the exact passenger passed by me, throwing me a look of: “You didn’t want to give me salad, but you are eating one…?” I felt immediately that I could receive a complaint unfairly, and because of that, when the passenger returned from the lavatory, I was in my feet, with a plate of salad alongside me. Simple and very natural I approached him, asking apologize for not serving him the salad, but the one I had was from a supermarket because I am on diet. Without letting me to get another plate, he asked me a fork and ate all my salad. It seemed like he loved the Monte Vibiano dressing used on board, with all kind of tastes. At the end of the flight, he said goodbye to me and he also make it up for my gesture of sharing my salad with him.

When is the birthday of a passenger

  1. Many times, the passengers do not declare that they are celebrating a family event when they are travelling (honeymoon, marriage anniversary, and so on.) or the airline company forgets to bring on board cake for the passengers who are celebrating their birthdays on board. Because of it, every time we found about this kind of events, even if we don’t have a written rule in our Service on Board manual, we tried to surprise our passengers with a dessert prepared on the spot, with a glass of champagne from the superior classes, with paper written message that we put on the tray or aluminium figurines used to cover the casseroles. Here are some examples of surprises we prepared for our birthday passengers:
  • croissants in melted chocolate for a birthday
  • a muffin transformed in a birthday, with a Sponge Bob toy made out of paper on a tray
  • aluminum Figurines
  • buffet organized in the economic kitchen with the food remained from the business class for everyone who wanted a second portion.

We prepare you to pass any airline interview:

If you want to have a broad overview of the role and duties of cabin crew, airline companies profiles, stages of each airlines’s interview and how to pass them, we are waiting for you at our 4 days intensive course. We make your perfect cabin crew CV & pictures, we help you gain confidence and learn how to speak in public, so you will have a flawless performance at your cabin crew interview. Details and registration here.

Qatar Airways is hiring cabin crew in Rome this March

Qatar Airways is organising an Open Day recruitment event in Rome, on 11th of March.

Qatar Airways requirements

To be part of their winning team, you need to meet the following requirements:

  • Minimum age of 21 years
  • Minimum arm reach of 212 cms on tip toes
  • Minimum high school education with fluency in written and spoken English
  • Excellent health and fitness
  • Willingness to relocate to Doha, Qatar
  • Outgoing personality with good interpersonal skills and the ability to work with a multinational team.

 

The Event: ROME
Venue:   RADISSON BLU HOTEL ROME – Via Filippo Turati, 171 – 00185 Rome, Italy
Date:      11th March 2017
Time:      09:00 am Sharp
Attire:     Formal business attire*Please note that this event is an Open day, where you are required to come and submit your application personally. 

Bring along: 

1 x CV – we can do your perfect CV for the interview (more details here)

1 x passport photocopy

1 x passport photograph taken in the same dress code mentioned above (without glasses).

1 x full length photograph taken in the same dress code mentioned above (without glasses).

1 x photocopy of your highest education certificate (in its original language is fine).

Our team will be in Rome on 6-7th May! Join our 2 day training course and you will learn everything you need to know to pass the cabin crew interview stages. At the end of the course, you will be fully prepared for the interview with ANY airline. Book your seat now!  

Interview with former Qatar Cabin Crew, Zaheer Alvi

When did you first know that you want to be a cabin crew?

Since I was born, I was interested in aviation. My mother told me that whenever I use to see an aircraft, I use to call it ‘My Plane’. However, during my high-school, I always wanted to do something to get into the aircraft business and honestly, to see the world. I think the best idea was either as a pilot or being a cabin crew . When I started looking up aviation jobs, some of my friends and family discouraged me into becoming a pilot. They thought so many people have this job and they can not find a job for themselves. So, I started thinking about other ways of travelling around the world and that was the time I thought of becoming cabin crew.

 

How would you describe yourself before getting into aviation?

It might shock you that I was a very shy person before getting into the airline business. I didn’t talked to strangers and it was very difficult for me to trust other persons. I was mostly quiet and mostly misunderstood due to my quiet behavior in new places. I was so quiet that when I joined the airline business, many people use to think that I don’t like to work with them due to my behavior. But in time I managed to overcome my emotions, and to be more openly and friendly.

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For how many airlines did you work and for how long?

I have worked only for Qatar Airways for 14 years, because I was born in Doha and I never wanted to leave the place.

 

Which was the highest position that you had in the airline?

I had reached the position of CSD and the reason I never applied for a higher one (for an office job) was because I didn’t wanted to quit flying.

 

Did your private life have to suffer because of traveling so much?

Not really. The reason is that when you enjoy doing something, it will not affect your life or in other word you don’t have to suffer due to the things you are enjoying. No matter what kind of job you have, there are always cons and pros to it. We should remember that a good life is not about WHAT you are doing, it is always about HOW you are doing it. No matter which profession you are working in, if you are not satisfied or you do not enjoy doing it, you are going to suffer not only professionally, but also personally. As I was enjoying flying and always having new people around me, my private life was never affected by my work.

 

Were you sad when you had to stop flying?

Yes, it was a big change. For me, I think flying gets in your blood; once you get used to it, you have to really prepare yourself psychologically to quit.

 

Do you still keep in touch with your friends that you made around the world?

Always! The best thing that happened to me while flying was meeting new people around the world, working with them, travelling with them, getting to know about their cultures, religions etc. It gives you the feeling that you can just meet anyone and you know what they are expecting from you.

 

What are you doing at the moment?

After quitting I finished my studies and right now I have my own business.

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Can you describe in details a happy/unhappy situation that took place in your flight?

As I spend 11 years of flying in supervisor position, most of the times I have tried my best to make every flight a ‘Happy flight’ and I hope I succeeded. I think the most uncomfortable situations for me where when I had to report someone for not being up to the standards of the company. Luckily for me, I never experienced a fight with passengers or had to intervene in disagreement between cabin crew and passengers. The reason is that our crew was trained to follow the standards of the company strictly, and they always tried to make the flight as pleasant as possible.

Prepare yourself for the upcoming interviews with the big airline companies. Come at our How to be Cabin Crew courses and make a step forward towards your dream. Details and registration here.

I attended the last Qatar Airways interview? When can I apply again?

This is the question we receive almost daily from you. What do you do if at failed the last Qatar Airways interview and now you want to apply again? Do you have to wait for 6 months or not?

Usually, Qatar Airways does not apply the famous “6 months rule” used by the Arabic airline companies such as Emirates or Etihad Airways. This rules says that if you failed an interview with these airlines you are banned from applying again for 6 months.

At Qatar Airways this rule of 6 months does NOT apply. This means that you can reapply anytime, if you didn’t succeed on the first time.

By example, it happened that Qatar Airways came to recruit in a certain weekend in one city in Italu and the following weekend in another city. We had students that went to the recruitment day in Rome, and didn’t pass the CV drop, but the next weekend went to Milan and managed to reach the final interview.

You can go in any country that you prefer for an interview. We had students that passed the final interview in Sofia, München or Milan. It is up to you where do you choose to go for an interview and what you think it suits you best.

I will give a hint: in Germany there arențy so many candidates for the Cabin Crew position. In addition, the English language is a strong point in this country. You can be lucky and go for an interview in Germany and see that, despite other coutries in Europe such as Italy, Serbia or Romania, where the applications are around some hundreds, there the competition to be maximum 20-40 persons. It can be a plus for you.

Therefore, there is NO 6 months rule at Qatar Airways. You can go anytime, the important thing is to be very well prepared, to have confidence in yourself and a pinch of luck.

Fingers crossed!

Prepare yourself for the upcoming interviews with the big airline companies. Attend one of our How to be Cabin Crew courses and make a step towards your dream career. Details and registration here.

Qatar Airways cabin crew

Interview process at Qatar Airways

One of the students who attended our course, How to be Cabin Crew, reached the final interview and told us, step by step, how each task went and what the attitude of the recruiters was, the entire interview.

Qatar Airways Tasks

“The recruiting started around 9 o’clock AM, as they announced in the precedent day at the moment we submitted our CV. There were 2 recruiters, very friendly, one from Malaysia and one from Poland. They let us enter the room and each of us was called individually to receive a sticker with the number we had at the Assessment and our names, then they explained how the day will go, what tasks we will have and so on.

1. English test

The day started with the first task, the English test, a relatively simple one. It was composed of 3 exercises (the first- we had to read a text then to answer to some questions, the second was a grammar exercise where we had to choose the right answer, and the last one was a text where we had to fill in the missing words). On the side of this exercises we also had to write an essay, on different themes like: the etic at the workplace, what are our qualities and so on.

2. Reach test + picking a note

The English test was followed by a 45 minutes break and then we were called back in the room where the recruiters called the names of the ones who did not pass the first task. They weren’t that many, around 10-15. Then followed the next task were we had to go, each of us, in a different room where we did the reach test and then they asked us if we have any birth marks or tattoos. After that, the recruiters told us to pick a note from the table (some had to choose between geometrical forms, others had colors). I had to choose a color from the ones that appeared on the note. Another round of eliminations followed after this task, but the reason for it I think nobody understood. The recruiters said that this elimination will be based on our CV, on the English knowledge and the first impression. What was true or not of this, I do not know.

3. Public speaking task

After the last elimination we remained around 55-60 persons (maximum) who got to the next step. Initially, they said that it would be a group task, but after the break it appeared they had changed their minds.
When we entered the room, after the break, they told us that because we remained that many it would be impossible for them to do the group task, so they changed it and we had to choose another ticket and to speak in front of the room (at the microphone) about the theme written on the note. The themes were different for each of us (some examples: How do you transmit your good disposition to the people around you? If you had any superpower, what would that be and why? What was the most embarrassing moment in your life? What was your biggest achievement till know? )

4. Final interview

After the third task we remained around 40 persons who managed to reach the final interview. Before the final interview the recruiters presented the company, how is life in Qatar, they gave us some documents to fill in, and then one by one we went to the final interview. This lasted around 10 minutes each, time in which the recruiters looked over our documents, we filled in what was missing and that was all. From which I understood, some of us had to answer some questions about customer service, from their experience. I didn’t receive any question. That was how the day passed, the recruitment day being finished around 10 PM.”

These were the Qatar Airways tasks at the interview in Bucharest, an interview that lasted more than 12 hours for the candidates that managed to be selected for the final interview. The speaking task in front of the other candidates, on the microphone, confirmed once again the crucial importance of knowing the techniques of public speaking by the candidates, an aspect on which we put a great accent at our courses How to be Cabin Crew. A future cabin crew needs to know how to speak and argue freely in front of an audience, to not have emotions when he/she give a speech and manage to control his/hers body language in those moments.

*the whole interview happened in English

We hope that this information will be useful for the next Qatar Airways recruitment and I hope you fulfill your dreams to fly, as quickly as possible. Do not forget that information means power and preparation is essential before any interview.

You can prepare for a cabin crew carrier by attending our two day intensive training in Rome on 9-10 July. Find more information about the course here.

Skytrax names Qatar Airways best airline of 2015

Qatar Airways has been voted the world’s best airline at the annual Skytrax World Airline Awards, informs CNN.

The awards — decided by 18.9 million passengers in 110 countries across the globe — judge airlines on everything from the quality of their food and the comfort of their seats to the friendliness of their cabin crew.

Qatar has won the top prize twice before, in 2011 and 2012, and twice been voted runner-up; the airline also took home prizes for best airline in the Middle East an best business class seat.

“It’s a very clear accolade on behalf of the staff — they are the real recipients, I’m just their leader!” CEO Akbar Al Baker told CNN after the ceremony, held as part of the Paris Air Show at Le Bourget.

The top 10 airlines — in alphabetical order — were: ANA, Cathay Pacific, Emirates, Etihad, EVA, Garuda Indonesia, Qantas, Qatar Airways, Singapore Airlines and Turkish Airlines. (Skytrax has yet to announce the top 10 order).

AirAsia was voted best low-cost airline for the seventh year in a row, six months after one of its planes, QZ8501 crashed into the Java Sea killing all 162 people on board.

Qatar Cabin crew

The Qatar Airways rules

 There is a specific list of rules you need to follow while working as cabin crew for Qatar Airways. Here are some of the most important ones:

  • You must get home before 4 am, even if you’re free the day after.

While I worked at Qatar Airways the time you could leave home wasn’t mentioned. I sometimes would arrive from a desert picnic at 3 am and go back to the camping two hours later; I would normally make pancakes for my friends during the two hours spent inside. It was thought that, after dawn,you could go out, especially since most of the crew thought that was the coolest period of the day and most suitable for running. And that was the time for the first prayer of the day (for our fellow Muslims) also.

  • During the 12 hours of rest before being transported by bus to the airport for duty (duty = flight or airport standby), you are allowed to leave the house for 90 minutes.

As I owned a car, I used to go and watch even only 2 basketball quarters, because it helped me disconnect, walk around the mall or visit acquaintances.

  • You are not allowed to wear jeans (the black, decent ones are accepted though) inside the office, technical building, aviation clinic or while travelling with Qatar Airways.

You must always dress business attire, and the girls’ skirt shouldn’t let their knees in sight. To these places you travel either by company taxi or by car that may be driven by your father, husband or brother.

  • Your father or brother cannot live in the same building with female flight attendants while on holiday.

I made a special request in the office so as, during my 4 consecutive days off, I could stay at the hotel with my family, and some other time I could go for a few days and live with my parents at some friends’ house. Of course I filled in all the details about the place I was staying in.

  • You cannot use the phone or use any electronic device when you’re on the bus to and from work.

The explanation is, while in uniform, you must maintain a professional image of the entire crew. Of course if you were last or first on the bus, you could send a message or make a call, provided you were not seen / heard by colleagues. The bus drivers were always very understanding.

  • You are not allowed to have alcohol, tobacco or pork products inside your home, and lately, candles have also been prohibited.

The explanation for alcohol, tobacco and pork products is obvious, and candles were banned because of a number of fire inside the houses.

  • You cannot distribute pictures of yourself in uniform on the internet.

  • You cannot distribute pictures of yourself in company of other crew members or friends where cigarettes or alcohol appear.

  • You cannot distribute pictures of yourself in a bathing suit.

It is believed that people know you’re a Qatar Airways flight attendant and the company’s image can be affected by how you display yourself on various social sites.

  • During flights you are not allowed to have religious or political debates with passengers or colleagues or gossip about your management team.

“I found out from another flight attendant that on flight XYZ, the Chief Cabin Crew reported a flight attendant for chewing gum.” – NO! There have been cases of the Chief Cabin Crew or even flight attendants who have reported episodes of “gossiping”.

  • A flight attendant is not allowed to chew gum!

  • When a flight attendant finds out she is pregnant, she must resign immediately.

  • To get married you need approval from the top management (the CEO) and you are given consent only if you have been with the company for at least five years.

  • You may receive visitors of the opposite sex in your apartment only between 7:00-22:00, and on entering the building they must identify by a residential certificate or passport with the security staff at the entrance.

The ID number is written in a register and the person must sign both for the entry and the exit of the building. At the same time, you, as the host, must open the door using your flight attendant identification (ID), so that the system knows if you receive visitors while at home. By having to do so, the office may spot if you break another rule that says you are not allowed to receive visitors during the 12-hour minimum rest before duty or home standby ( duty is considered not only flying, but also a course or standby duty at home or at the airport.)

Concerning the grooming (uniform + appearance) we had strict rules on colour shades that may be used for the make-up of the eyes and lips, varying on the colour of the uniform. Four products were a must for each flight: mascara, foundation, lipstick and nail polish coordinated to the colour of the lipstick. Before every flight, a grooming officer checks every flight attendant’s appearance.

You might think there are too many rules, but with time they become part of you. When I returned home, the first time I went out with my friends, at 2:30 in the morning I was checking my clock as I was used to being at home at 3:30. Arriving home at 5 am was a real event for me, I even posted that on Facebook.

Although having all these rules, I must say that cabin crew members find all sorts of ingenious methods to avoid them once in a while.

Join us on an exclusive 4 day training course. We’ll share everything you need to know to pass the cabin crew interview stages, we will edit your perfect CV and take professional pictures for your online application. At the end of the course, you will be fully prepared for the interview. Book your seat now!

From cabin crew to air traffic controller

Alexandra Tomescu worked for two years as a cabin crew at Qatar Airways. She returned to Romania exactly 2 years and 3 months later, as her homesickness was continuously growing. The aviation “bug” was still there though, so, shortly after her cabin crew career ended, Alexandra gives the Air Traffic Controller test and goes to Miami for a 5 month training program at PanAm International Flight Academy. Today, Alexandra Tomescu is an Air Traffic Controller at the Sibiu International Airport.

I had the pleasure to meet Alexandra Tomescu many years ago, on a flight to KUL (Kuala Lumpur). I found, during that flight and layover site (staying at the hotel overnight) Alexandra to be not only a trustworthy colleague but a friend also. Although a petite cabin crew, she proved to have a big heart and a strong, but pleasant, personality. Years after, I was delighted to find out that, although she left behind this profession, she built her career up inside the aviation, as an air traffic controller.

How did you become a cabin crew? Where do the beginnings of your itinerary in aviation lay?

After I have graduated International Economic Relations at the ASE, I wished for a job in “International Logistics”. Twice a week I used to buy a newspaper where there were job advertisements and at some point, I saw the recruitment advertisement – Open Day – for Qatar Airways. I clipped the newspaper ad and thought it was worth a try, even if it wasn’t exactly what I wished for, although I, later on, joked that it was in fact the same field, only it was international logistics of the passengers.

I always liked travelling and so I thought it was a great opportunity to see the world, to get to know so many people, to discover their history, religion and customs and even get paid for it. What could be better than that? After the interview, where about 300 candidates summoned initially (if not more, because the hotel’s auditorium was full) I found myself to be one of the 23 fortunates, later on I was contacted for the confirmation and finally for signing the contract. I proceeded in this profession for two years, to be more accurate, 2 years and 3 months, 2 months being the training period at that time (December 2005 – March 2008).

What were you thinking of when taking off?

Take-off is my favourite of all of flight’s phases: a little adrenaline and the ferment of arriving at the destination, the adventure of discovering, each time, brand-new things.

cabin crew

Which was your favourite destination?

Out of the ones I saw when working for Qatar, there were two: in Europe – Switzerland and in Asia – Kuala Lumpur. Without exaggerating, besides culture and scenery in Kuala Lumpur, I think I particularly fell in love with it mostly because of the crew members I was flying with then, that particular flight you mentioned when you talked about how we met ! I really had a great time there, especially since it’s been an almost 5 days stay, if I remember correctly. Today, things have changed. I revisited some of my destinations in Asia, and recently got to see Kuala Lumpur and Singapore and been deeply impressed by Singapore. It truly is the pearl of Asia!

What are your best flying memories ?

There are many beautiful memories. It would take too long to talk about each of them. But as a rule, the most beautiful flight experiences were those where your crew was homogeneous, where you got on well with everyone, teamwork was natural, and communication was as natural as if you knew each other for a lifetime. With such a crew, a demanding flight was becoming pleasant and passed swiftly, and once arrived at the destination, if there was a layover, you would walk and have fun like old friends do.

cabin crew

Why did you swap profession?

The cabin crew profession is very beautiful and as Sasha, my Safety & Security instructor said, if flying gets in your blood, it’s difficult to get rid of it. Those who think being a cabin crew is easy, are very wrong. It is a very demanding job, both physically and mentally. You have a very chaotic schedule, flying at all hours, varying in duration, you travel the world back and forth, cutting across several time zones, you have to know very well everything you have learned during training, but, the most demanding of all, to satisfy all passengers requests with a smile on your face and according to a certain standard. Passengers do not care that you are there first of all for their safety and that serving them only comes after, on the contrary, they are mostly interested in service.

There have been flights where the area designated to me consisted of 75 passengers, each having their own needs and demands. In addition to this, the biggest sacrifice you make is your personal life. It’s hard to be so far away from home (home being your base, for that is your new home), to live your life on the plane and inside hotels and have a normal personal life. This job asks for sacrifices, and starting a family is the first. I considered this job couldn’t take me very far on a professional or personal level and felt that, that kind of future wasn’t what I wished for.

I encourage all those who wish to travel the world to embrace this profession for a few years, but they should also know when to stop. It is difficult to return back home and start your life from scratch, professionally speaking, because most companies ask for experience in a particular area and, even though thrilled that you have worked abroad, in a big company with many nationalities, they will inevitably prefer whoever has experience in their field.

I decided to change something in my life with my head, not with my heart … And to reinforce what I said above, after returning back home, only after 3 months of interviews at various companies, I managed to get a job as assistant manager. It was not what I dreamt of, but I had to start somewhere. Knowing that I could do more, and wishing to do it, I did my best to find something more competitive and challenging. And at some point, I found out about the air traffic controller job exam (FEAST test developed by Eurocontrol in Brussels – for those who wish to know more) which I can proudly say I passed, being the 3rd out of 400 candidates.cabin crew

Congratulations! What does your current job involve?

I love my current job and barely see myself doing anything else. It is obvious that aviation got into my blood and even if I’m not travelling as often as I did while being a cabin crew, I get to see planes almost every day. I say almost every day because I work shifts 12/24/12/48, so, one every four days I don’t work. The air traffic controller profession is very beautiful, but also very demanding, not in vain they consider it to be the most stressful job in the world. As the name suggests, it mainly involves tracking and routing airplanes, preventing collision between airplanes both in air and on the ground, between airplanes and other machineries and to maintain the safe flow of air traffic in the space assigned. It involves both landings and take-offs, plus directing other aircraft in my area of responsibility. To have an idea, my area of responsibility is represented by a cylinder, 60 km in diameter, and 11000 feet (about 3500 meters) in height.

It is a very complex job, it demands excellent distributive attention, immediate responsiveness and making the right decisions in a very short period of time, responsibility being huge. We carry the responsibility for the entire journey of an airplane, from the moment the engines starts for the take-off, to the moment you arrive safely at your destination and engines stop. Pilots take care of the proper operation of an airplane, we handle safety, giving instructions for the routes to be followed, altitudes and procedures. This is the responsibility an air traffic controller has. As I already said, it is a complex job and there would be a lot to explain but hope to have made myself clear with the brief description above.

What can you tell us about the training stage in Miami?

If at Qatar Airways in 2 months I “graduated” 7 training courses: waiter, bartender, chef, policeman, fireman, nurse and human resources, the initial air traffic controller training lasted five months at the PanAm International Flight Academy. It definitely cannot be compared to the cabin crew training course in terms of complexity. For 2 months, we studied theory: aviation law, meteorology, navigation, navigation equipments, aircraft characteristics, phraseology, Air Traffic Management, human factors and briefing.

After the first month of theory, we began with the simulator also, direction giving exercises, similar to real life. In the beginning, exercises were simple, with 3-4 airplanes and in time, difficulty increased, reaching 20 aircraft with both departures and arrivals within 30 minutes, without any mistakes. In fact, this is the most important part: the simulator, because it teaches you how to deal with real traffic, both in normal and extraordinary situations and / or emergencies. Obviously, when one theory module ended, we would have a written examination and in the end we had a practical exam on the simulator, consisting of a normal directing exercise combined with extraordinary and / or emergency.

Divided between learning and having fun, during the 5 months in Miami I have also built beautiful friendships, for a lifetime, I hope. After returning in the country, a week’s course of Flight Dispatcher followed, concluded with a written test examination. A month later, I had to once again give all theoretical examinations at the Romanian Civil Aviation Authority, and only after that acquired the license of apprentice air traffic controller. An extra two months period of simulators followed and after that, I started this internship period in real traffic directing. 6 months of internship later, I had the AACR exam again, this time, the Examination commission arriving at the location. The examination consisted of a written test comprising all subjects, but made specifically for that particular area and after that, they observed the real traffic routing of aircraft. Only afterwards did I receive the air traffic controller authorization , with full one year rights. Every year we must deal with extraordinary situations and / or emergency on the simulator and have to undertake a written and practical re-examination.

The Flight Dispatcher ,at least level 4 ICAO English Language certificate and medically fit class III certificate are also repetitive check-ups. In conclusion: a complex process and an ongoing training, as the profession itself.

Was the information acquired during the cabin crew training course helpful for your training in Miami?

They are completely different professions, even though they both belong to the aviation field, consequently, information acquired during the flight attendant training course didn’t help much, during my training in Miami.

 

What’s atmosphere like in a control tower, compared to a plane?

If I have to refer to the people you work with, it is totally different. Inside the tower, there’s a handful of people, usually the same during each shift, consequently, friendships are closer and you get to know others very well, while on the plane you barely fly 2 or 3 times with the same people. During breaks, the atmosphere is relaxed but otherwise everyone is very focused on what is to be done and you must be authoritative and in control. There’s no room for hesitation or babble, and pilots must follow the instructions you give. And there’s also no room for “Sorry”, as opposed to a flight attendant’s approach.

Which of the two professions would you recommend to your child?

First of all, it depends on the child’s personality and what they like. Based on this, I would recommend one of these jobs or none. They both shaped me and helped me become who I am today, I think they both offer very much, but it depends on what one really expects from life and the limits they set for themselves. Aviation truly gives you wings …

Qatar Airways recruitment dates – april & may

Qatar Airways is looking for cabin crew candidates who can deliver their mission by providing “Excellence in everything we do”. Known for their 5 star hospitality, they look for future Cabin Crew who can be part of their “World Class Global Brand”

Qatar Airways offers competitive compensation and benefit packages and Doha based employees receive a range of allowances and enjoy a tax-free income.

About You: 

To be part of Qatar Airways team, you need to meet the following requirements:

  • Minimum age of 21 years
  • Minimum arm reach of 212 cms on tip toes
  • Minimum high school education with fluency in written and spoken English
  • Excellent health and fitness
  • Willingness to relocate to Doha, Qatar
  • Outgoing personality with good interpersonal skills and the ability to work with a multinational team.

 

Future recruitment dates:

QR7628 – Cabin Crew Recruitment Event Vienna 9th May 2015| Qatar Airways | Doha Qatar Airways Cabin Crew Middle East | Qatar | Doha
QR7512 – Cabin Crew Recruitment Event Bucharest 25th April 2015| Qatar Airways | Doha Qatar Airways Cabin Crew Middle East | Qatar | Doha
QR7514 – Cabin Crew Recruitment Event Madrid 25th April 2015| Qatar Airways | Doha Qatar Airways Cabin Crew Middle East | Qatar | Doha
QR7515 – Cabin Crew Recruitment Event Taipei (females only) 25th April 2015| Qatar Airways | Doha Qatar Airways Cabin Crew Middle East | Qatar | Doha
QR7516 – Cabin Crew Recruitment Event Dallas 25th April 2015| Qatar Airways | Doha Qatar Airways Cabin Crew Middle East | Qatar | Doha
QR7476 – Cabin Crew Recruitment Event Belgrade 25th April 2015| Qatar Airways | Doha Qatar Airways Cabin Crew Middle East | Qatar | Doha
QR7478 – Cabin Crew Recruitment Event Mahe 25th April 2015| Qatar Airways | Doha Qatar Airways Cabin Crew Middle East | Qatar | Doha
QR7356 – Cabin Crew Recruitment Event Nairobi (females only) April 2015| Qatar Airways | Doha Qatar Airways Cabin Crew Middle East | Qatar | Doha

 

Good luck & see you among the clouds!