30 years among the clouds: meet Rucsandra, a devoted flight attendant and an amazing trainer

I met Rucsandra in the summer of 2016, through a mutual friend. I admit, when I heard how many years she has flying, I had a shock. Rucsandra entered the world of aviation in 1988 and from that point her life was among the clouds for almost 30 years.

Rucsandra Magdalena Mihai was a Flight Attendant for Tarom, Cabin Manager with a significant experience in this domain (she reached 20.000 hours of flying), but also an inflight auditor and certified trainer. She considers that aviation is about people, trust, knowledge and responsibilities, about honesty, passion, professionalism and competence. Every time she speaks about her work, her face lights up and her eyes are sparkling. Because she loves what she’s doing and she dedicated her best years to aviation. The world among the clouds had brought her many challenges, but also at the same time the opportunity to learn new things every day and to do her job with passion, love and why not, courage.

Since October 2016, Rucsandra is part of our How to be Cabin Crew team and she takes care of the Cabin Crew preparation for our general Cabin Crew course and our private aviation course “Corporate Cabin Crew Training- Silver Service & Etiquette”– a new concept of training in our How to be Cabin Crew courses portfolio, dedicated to people who want to take part of the glamorous life of private aviation.

Tell us about your beginnings as a Flight Attendant. How it was to fly at the end of the 80’?

I started to dream about aviation from 1986, at the end of high-school. Back then, aviation was a very exclusivist world. Tarom was the only airline company in Romania and the biggest one from the South East Europe. It had a fleet of 80 airplanes, most of them Russian, AN-24, IL-18, TU-154, IL-62, but also some of them from the western part, B-707 and BAC 1-11.

Aviation in the 8s0’ in Romania was very well developed. Tarom was a very vivid company, who managed, from the first years to connect Bucharest with some of the most important European capitals, but also to develop routes to west-European destination and also to USA.

What determined you to choose a career among the clouds?

I was fascinated by airplanes and travelling since I was a little girl. I remember that I wanted to see the pyramids more than anything. I took my exams, studying a lot about geography, and then I saw an announcement for the Cabin Crew position at Tarom. My chance to fulfill my dream of flying, to meet new people, to discover different cultures was starting to take shape.

How long it took for you to become a Flight Attendant?

I had the luck to be among the 52 selected persons out of 2500, from a very rigorous competition, that was spread over the entire year. I started courses at Civil Aviation  School in October 1987 and I graduated one year later, when Tarom hired us, but I managed to start flying only in May 1989.

During my schooling, I followed complex courses, from knowing the airplane, meteorology, 2 foreign languages, geography, aeronautic medicine, service on board course, I passed through all the companies services, from issuing tickets, handling, to catering. It was an extraordinary period that taught me so many things. I had amazing professors, extremely dedicated and who were truly mentors.

Where was your first flight as Cabin Crew? How was the flight?

My first course was Baneasa-Tulcea-Constanta, with AN-24 airplane. It was a dream come true, I didn’t know what to do first, to enjoy the flight or to get used to the airplane. I felt very comfortable from the very first minute, and I knew I would have a very special relationship with aviation. In 1989, the junior employees were doing only intern routes. Immediately after December 89’s revolution, I started external routes, my first flight being Otopeni- Berlin- Copenhaga, with BAC 1-11 airplane.

What meant for you to fly along with state presidents of Romania and other countries?

I had the chance and privilege to be alongside state presidents of Romania and other countries, but this meant a special training, totally different, but extremely challenging, a very high level of knowledge, and an outstanding professionalism.

I know you have so many unforgettable flights until now. Tell me about a flight you won’t ever forget.

Each flight is different from another, every day you meet new people, stumble upon different things, try to solve different situations. But there are always flights that will be always in your memory, as it was for me the one from 2002, with President Iliescu, in which I worked for 11 days, in 7 countries. I left from Bucharest to UAE, Abu-Dhabi and Dubai, then Japan, Tokyo and Nagoya, then Vietnam, Saigon and Hanoi, then Philippines at Manila then Singapore, and back to Bucharest via Dubai. It was one of the most beautiful flights from my career, both through destinations, but also the multitude of feelings, places, people and events. I met so many special humans, with whom I am now still friends, I visited some unique places, of a stunning beauty and I remained with unforgettable memories.

You worked for the commercial line, but also for the private aviation. What are the differences? What new experience you accumulated working in private aviation?

The commercial line is extremely complex. But I think that the private aviation is more difficult, more challenging and full of satisfactions. Through the nature of qualities you need to possess and especially the fact that flexibility is the most important. In private aviation you develop your creativity, integrity, confidentiality , professionalism, personal abilities, analytic thinking. At the same time, you must split your time very well, to adapt to the requirements of the position you have, to improve you level of knowledge, to have patience, initiative, to be diplomatic, intuitive.

Tell us a funny story on one of your flights

I was on a flight to Istanbul, a short one, only one hour. The airplane was full, we were in the process of preparing the cabin for landing. One of my colleagues was collecting the remained glasses form the passengers table, on a tray. At one moment, the tray was full, so he advised a passenger, who was trying to put his glass on the tray, to put it in the pocket. Obviously, he meant the chair’s pocket. But the passenger didn’t understand this, and he put the glass in his jacket pocket, to my colleague amusement.

What meant for you to spend almost 30 years among the clouds? How changed you the aviation world?

I gave almost 30 years of my life to aviation, beautiful years, but not so easy. I grew up in a special world, different, challenging, and tempting at the same time, but extremely demanding. I learned new things every day. I learned to be tolerant, empathetic, to understand the non-verbal language and the passenger’s psychology. I learned to think analytically and to make quick decisions, to face critical situations, to have self-control at any moment. I learned that a smile will break all the barriers of communication and that the time spent in the air passes more rapidly, and working in a team will develop multiple abilities. I learned that having a family is not easy when you have this kind of job that you have to give up on many things, to make sacrifices, but in the same time you enjoy at maximum level the free time that you have. More important, to have with you people that will understand your strange work schedule, to understand that you may work on holidays, to be there for you unconditionally.

What do you love to do when you are not flying?

I spent so many years travelling and I have a hobby, photography. The clouds are still fascinating me, even after all these years – my daily office view.

How is it for you to go from Cabin Crew to a position of a teacher and what do you think are the challenges of an aviation trainer?

Accumulating so much experience, I thought that I could give to others the secrets of this special job. I became in 2008 a certified trainer and I didn’t hesitate to put my knowledge and passion in the job of those who want to succeed in this world. I developed qualities that helped me guide them, motivate them and teach others to love aviation, to find satisfaction in this job and especially to not regret a minute the choice they make. For me, passing from Cabin Crew to Trainer was the result of my work of 30 years in aviation combined with passion and motivation. The satisfaction is higher when I see so many people that want to embrace the life among the clouds. It is what I wanted to do, in a domain truly special.

We prepare you to pass any airline interview:

If you want to have a broad overview of the role and duties of cabin crew, airline companies profiles, stages of each airlines’s interview and how to pass them, we are waiting for you at our 4 days intensive course. We make your perfect cabin crew CV & pictures, we help you gain confidence and learn how to speak in public, so you will have a flawless performance at your cabin crew interview. Details and registration here.

Feedback from our student Andreea

When you are working with people, when the professional path of your students is your responsibility, in our case the entire How to be Cabin Crew team, the feedback we receive from our students is very important for our work. It helps us understand what we are doing best and what we need to improve, what are our student’s needs and how we can do things better for them. I admit, after each course, I read very carefully every feedback received and many of them are giving me goosebumps and an immense satisfaction for our daily work.

I wanted to share with you this feedback received via email from our student, Andreea, after she participated at our How to be Cabin Crew course in June. I think it represents the essence of our work and from all we want to transmit to our students in the hours spent together. A How to be Cabin Crew course is not only about the preparation for an interview with an airline company, it is a life lesson, a useful tool for the people who need to boost their confidence, to overcome their emotions, to get out of their comfort zone and to look optimistically toward their professional future. Here are Andreea’s thoughts sent to us:

 

Hello girls,

I am very happy to see how you succeeded to transform me in a very ambitious person regarding getting my wings. Let me tell you how it all started. In a rainy day, a few weeks ago, I “woke up” searching interviews for a Cabin Crew job, like every other human passionate about this domain. That’s how I found you and reading your virtual pages with very much enthusiasm, I told myself I need to meet you in person. Why? Because I don’t know anyone else, in Romania, at this moment, capable and willing to share such a big volume of information about this domain…and for free!

I followed the correct steps and I registered for your How to be Cabin Crew course. Even if I am a strong person and mostly pragmatic, I felt the emotion of a new feeling at the thought that I will share, for a few days, the same physical space and energy with a beautiful group of people, motivated by the same values as me and ready to receive me in their world among the clouds.

I am the person who has standards, but never expectations. How? It is simple, I think that we attract towards us exactly what we are and therefore, taking care of myself and keeping a positive attitude, I have the certainty that the ones with which I will interact, will be very optimistic and they act under the same principles as mine. Nothing is by chance!

We tend to be friends with those who seem similar to us at the first encounter, but I fell in love with your team even before meeting you. I fell in love with your energy and the way you treat every person like they are the most important ones. I don’t know how to tell it better, but that’s what I felt, even if you were in the middle of your event in another city, you found some moments to talk with me. Now, thinking a little about how intense was the course in Bucharest and knowing that for you, breaks are a luxury, I appreciate you even more!

And then, we finally saw each other! If in the first day I felt my emotions, and also my colleagues emotions, starting with the second day, that beautiful decorated training room, was “flooded” with friendships, like we knew each other for a lifetime. For me, this was my first time having this kind of experience and I tell you sincerely, you will remain in my heart even if you want it or not.

I enjoyed very much all the exercises, the individual and also the group ones, and the most wonderful part was the stories of Nicole, our trainer, which were full of life lessons, but also a little bit funny. Another thing that I loved tremendously was that you really are what you teach us to be and that is a very big thing! Theory remains theory, if it’s not doubled by an attitude and behaviour in the same tone like the words you say. And you, not only you are a vivid example that intelligence, continuous knowledge and seriousness will bring maximum results. But you also added something: warmth and femininity. It is clear that you are strong women, but you are also very pleasant and of an elegance hard to achieve! Starting with the location of the course, the attitude towards us, the students, ’till your wardrobe choices, or the opening and confidence you showed us from the start, you overflow of beauty.

I will conclude by saying, with a child’s sincerity, that I would not change anything to this course. Yes, maybe with time passing and eventually with a little help for your former students, I would invest time and other resources in another version of the course, a long one. I understand that this course is structured especially to simulate the real interview with an airline company and that’s why, I would keep this formula, as well as the English course. And also I would add a course of ten days, in order to have more time to practice more exercises, to communicate more between us, students, and also, between us and you, because you are so dearly and we want to know you even better. And a little detail: would be nice to organise a night out in the city, especially when we have students from other countries, like it was in our case, Mauro and Scott. I understand that these days are very demanding for you and this is one of the reasons I proposed the second formula. Even if it’s a little bit longer, it could be more relaxing regarding the work volume and the information we are receiving every day.

Sincere congratulations for this project and thank you from the bottom of my heart for the information you offered us during these amazing 4 days! I appreciate as well your effort to let us know every new things from this domain through your Facebook and website page “How to be Cabin Crew”

Hugs and can’t wait to see you among the clouds!

Andreea

Thank you Andreea for these kind words and we wish you happy and safe flights!

 

3 examples of going the extra mile for your passengers

When you are working as a Flight Attendant, the requests coming from your passengers are very diverse. Each passenger has different expectations from you, and each time, he/she will want to be treated as best as possible during the flight. Excellent customer service should be the expression to characterise best the activity on board. There will be many occasions when you will need to solve some conflicts on board, and you will also have to display a genuinely care for the comfort and safety of your passengers.

In my career as Qatar Airways Cabin Crew for 10 and a half years I encountered so many situations on board in which I had to come up with new solutions in order to please my passengers, that a single book will not be enough to write them all. I share with you in this article 3 situations through which I went in order to understand a little the way in which the cabin crew must think when we are on board.

When you are making a cheesecake with what you have on board

  1. The flight DOH-IAH(Houston) on 30 June 2011, on a Boeing777 (QR77), with a duration of 16 hours and 58 minutes – from Cabin Service Director position.

After the first service was offered in the cabin, a Qatar passenger at Business Class, place 5F, was extremely unhappy with the service of one of my colleagues towards his daughter. He accused her that she didn’t do the service by the book, because she did the description of the dessert when she took the order for the hot meal and not after, like it was normal to do, and the dessert asked, or some alternatives of that dessert, never arrived to his daughter (because a colleague already ate the last piece of cake, thinking that it was in addition). Alongside my colleague tears, I had to calm down the passenger as well, which I saw that he was a regular client of our company, if he knew exactly the procedure of taking the dessert order. Later, from the discussions I had with him, I found out that he was the manager of the purchase division of Qatar Airways Private Jet Department, meaning the right hand of our CEO! I tried to repair it with a combination of some desserts taken from the captain tray in order to please his daughter, but because he only wanted Cheesecake, I took from my economic class colleagues trays some cheese triangles that I mixed with some mashed forest fruits. I put this paste over some digestive biscuits, mixed as well with some honey in order to have some sort of dough. I melted 2 Godiva chocolates, that I put over these piece of “cake”… I prepared a cheesecake on board in some minutes! The client was of course very impressed of this Service Recovery method, the way we named this procedure of thanking our passengers in every way at Qatar Airways.

The passenger with whom I shared my salad

  1. Flight DOH-LHR (Londra Heathrow) in 2008, on an Airbus 330, duration of 6 hours and 30 minutes- from the position of First Class Kitchen Manager

During the first service, after we served the Mediterranean buffet and Arabic salads, in the moment an Arabic client asked for a salad, we realized we didn’t have any more of it. Usually, in these cases, we take a new casserole  and we go to our colleagues from business class and take a salad. If not, we were going to the economic class to check the menu, and if even then I was not lucky, I will check the crew trays and still could manage to find some salad, for example the one that is at the base of hummus. But, on this flight, the catering didn’t bring food to contain too much salad. I was needed to offer the passenger all kind of vegetables from first class (grilled), business class (steamed), or economic (in curry sauce). The passenger was somehow pleased. But, at the middle of the flight, when we were relaxing and I was eating my salad purchased from the supermarket, the exact passenger passed by me, throwing me a look of: “You didn’t want to give me salad, but you are eating one…?” I felt immediately that I could receive a complaint unfairly, and because of that, when the passenger returned from the lavatory, I was in my feet, with a plate of salad alongside me. Simple and very natural I approached him, asking apologize for not serving him the salad, but the one I had was from a supermarket because I am on diet. Without letting me to get another plate, he asked me a fork and ate all my salad. It seemed like he loved the Monte Vibiano dressing used on board, with all kind of tastes. At the end of the flight, he said goodbye to me and he also make it up for my gesture of sharing my salad with him.

When is the birthday of a passenger

  1. Many times, the passengers do not declare that they are celebrating a family event when they are travelling (honeymoon, marriage anniversary, and so on.) or the airline company forgets to bring on board cake for the passengers who are celebrating their birthdays on board. Because of it, every time we found about this kind of events, even if we don’t have a written rule in our Service on Board manual, we tried to surprise our passengers with a dessert prepared on the spot, with a glass of champagne from the superior classes, with paper written message that we put on the tray or aluminium figurines used to cover the casseroles. Here are some examples of surprises we prepared for our birthday passengers:
  • croissants in melted chocolate for a birthday
  • a muffin transformed in a birthday, with a Sponge Bob toy made out of paper on a tray
  • aluminum Figurines
  • buffet organized in the economic kitchen with the food remained from the business class for everyone who wanted a second portion.

We prepare you to pass any airline interview:

If you want to have a broad overview of the role and duties of cabin crew, airline companies profiles, stages of each airlines’s interview and how to pass them, we are waiting for you at our 4 days intensive course. We make your perfect cabin crew CV & pictures, we help you gain confidence and learn how to speak in public, so you will have a flawless performance at your cabin crew interview. Details and registration here.

How to write a Cabin Crew (Flight Attendant) CV

Whether you’re attending an airline’s open day or applying for cabin crew roles online, preparing a professional CV is one of the most important parts of the application process. In this article, we go over what recruiters in the aviation want to see on your CV and provide you with step-by-step advice on how you can prepare your cabin crew CV to ensure it is optimised for the aviation industry.

As air traffic is increasing year-on-year, the aviation industry is growing at an unprecedented pace. And flight attendant roles are among the most sought after in the industry. This is a trend this is not likely to change any time soon. By 2037, Europe is expected to require an additional 187,000 cabin crew members, while the Asia Pacific region is expected to require an additional 321,000 cabin crew members*.

Despite this growth, competition for cabin crew roles is strong. Major airlines receive thousands of applications for cabin crew roles per month. As such, having a professional CV that is written in line with the expectations of the aviation industry is crucial.

Although experience is always beneficial when applying for cabin crew roles, many airlines employ entry-level individuals. So whether you’re new to the aviation industry or a seasoned cabin crew professional, use our tips to ensure your CV is having a positive impact in your applications.

How to structure your cabin crew CV?

Include a photo – Unlike most other positions, it is necessary to include a photo on cabin crew CVs. The type of photo you include in your cabin crew CV could be make or break your application. Don’t include holiday photos or photos of yourself from a distance. The photo should be a professional head and shoulders shot of you wearing business attire, about the size of a passport photo.

Remember what the airline is looking for – someone who is professional, articulate and well-presented. Bring this out in your photo – which may be the first impression the airline gets of you – and you have taken a big step towards securing your role in the aviation industry.

Position your photo in the top left/right corner of your CV.

Include your Statistics – Some airlines require members of the cabin crew to be a certain height, so make sure to include these details, ideally in a concise section that stands out on your CV. Go further by adding other specific details that are relevant to the job application, such as any extra languages that you speak and swimming ability.

Placing this information in an easy-to-find section of your CV will ensure the reader can instantly locate it. Most recruiters spend only a matter of seconds reviewing CVs, so you don’t want them having to spend half a minute scanning through your document. If you’re applying to an airline that does not have height requirements, don’t include these details.

Include a Professional Profile – Often called a personal statement, a professional profile is a concise introduction at the top of your CV, usually around 75-125 words in length. This is your chance to tell the recruiter about yourself as a professional and what you can offer as a member of the cabin crew. Avoid being vague and ensure your professional profile is specific to the aviation industry. This is often a good place to talk about the airlines you have worked with and the routes you have worked on as a flight attendant.

Include your Work Experience – Add a work experience section (if you’re new to the aviation industry, start with the education/qualifications section). Structure your work experience in reverse chronological order, starting with your most recent role and working backwards. Use bullet points for ease of reading and ensure to use active verbs and dynamic language.

Focus on your key, relevant responsibilities and achievements rather than detailing a list of everything you did, which could end up reading more like a job description. For example, draw attention to the flight safety instructions you delivered, your regular engagement with passengers and your compliance with safety standards.

If you don’t have experience in cabin crew roles, identify your transferable experiences and skills and focus on those. Have you got experience in customer-facing environments? Have you got experience handling cash or serving food? These skills are all transferable to cabin crew roles, so ensure you utilise them to full effect.

Include your Education and Qualifications – Include any qualifications you have achieved, starting with your most recent, alongside the dates attended and the college/university names. Specify any certifications or licences you possess that are required for the job.

Remember to detail any training you have undertaken that is relevant to cabin crew roles; these might include airline-specific training, first aid, food handling, emergency procedures, customer service and safety.

It’s always a good idea to embark on new training courses and acquire new skills to enhance your capabilities while searching for jobs in the aviation industry. For example, a two-day first aid course could add a great deal of value to your CV; when you weigh up the cost and time involved with undertaking professional development, you might find it could pay off in the long-term.

Additional Tip – If you’re preparing a CV for a cabin crew position in a non-English-speaking country, note that your CV should still be written in English, as English is the international language of the aviation industry.

What Skills are required for Cabin Crew Jobs?

Customer Service – The role of a flight attendant is fundamentally about providing a positive, pleasant experience for customers while ensuring their safety. Excellent customer service skills play a big role in delivering these positive experiences.

However, simply stating that you have great customer service skills isn’t going to add any real value to your CV. You can be sure that almost everyone who applies for cabin crew jobs is going to claim to have great customer service skills, but less will actually demonstrate these skills.

Detail your specific experiences interacting with customers. Draw attention to your time in customer-facing roles and highlight your achievements while dealing with customers. Maybe you once went the extra mile for a customer who was dissatisfied or turned a dissatisfied customer into a repeat customer? These are tangible achievements that show your customer service qualities, and they add a great deal of value to your CV.

Whether or not you have experience in cabin crew roles, it’s important that you highlight your experience engaging with customers (or people in general if you don’t have customer experience).

Communication – A key part of your job as a member of the cabin crew will involve communication, both with customers and colleagues. You will be required to communicate safety/emergency procedures to passengers in a clear manner and liaise with your colleagues to ensure the efficiency of cabin tasks.

 An effective way of demonstrating your communication skills is to draw attention to both your work and non-work activities. Have you taken part in public speaking events? Have you delivered presentations or led meetings in your previous positions? Outlining these kinds of experiences is a great way of letting recruiters gain an understanding of your communication skills.

Professionalism – As the face of the airline, you will play a key role in determining what customers think of the airline. This is why recruiters look for cabin crew members who can demonstrate a strong degree of professionalism on a consistent basis. You need to be able to maintain your professionalism in challenging situations or when dealing with problematic passengers. Highlighting specific experiences where you demonstrated your professionalism in such situations will have a positive impact on your CV.

Teamwork – Cabin crew operations run smoothly when team are cohesive and working collaboratively. Very often, you will be working with new people who you have never met. As such, you need to able to quickly adapt to working in new teams and bond with people from various backgrounds. Working effectively as a team might extend to taking over your colleagues tasks while they assist an elderly passenger or asking them to assume your responsibilities in order to achieve positive outcomes.

To draw attention to your team working skills, you might want to describe your experiences outside of employment. This could range from captaining your local rugby team to success or collaborating with fellow students during a group project at university.

Appearance – Although not directly a skill, maintaining your appearance is an important aspect of being flight attendant. Airlines have grooming standards and some will go as far as to specify how you should style your hair. You will need the organisation skills to ensure your uniform is always immaculate and your dress code is in line with the airlines standards.

A great way to demonstrate your polished appearance is through your CV photo. Additionally, your interview or any other engagements with airline recruiters is always an ideal opportunity to show off your elegance and your crease-less attire.

Adaptability – As a flight attendant, you’re likely to get about 156 days off per year, a significant number in comparison to the average office worker who gets around 96 days off per year. Despite this, you will need to be adaptable with regards to your plans at home. Flight delays are not uncommon, and you should be prepared to make changes to your plans at short notice.

Not only should you exhibit adaptability with your plans back home, but also with your activities during the course of flights. Altering your priorities as flights progress in order to adapt to new situations is an important part of the role.

Demonstrate your penchant for adaptability in your CV by specifying times when you acquired new skills to perform new tasks, took on new responsibilities or developed alternative solutions to problems.

Source: CV-nation.com

* According to Statista, the demand for new cabin crew members in the aviation industry is expected to be 187,000 for Europe and 321,000 for the Asia Pacific region (2017).

Get your wings with us! Attend one of our courses!

Become cabin crew with our help! The How to be Cabin Crew course fully prepare applicants for the challenges they will face on an airline interview. This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines and more importantly give them the vital information and coaching that will help to ensure they perform on their recruitment day and in their interview to their best advantage. Book your place now – click here!
This course is designed to help you to prepare for cabin crew interviews with ANY international airline.

Details about Qatar Airways training and what will you learn during it

The Middle East airline companies offer a 6-8 weeks training to their new cabin crew and in this period the new joiners learn everything about flying, the company’s fleet, how to react in case of emergency, how to offer first aid, how to have the best on board service during the whole flight and grooming techniques for an impeccable look. In the end, the graduates are ready to operate their first flight and to embrace literally the job of Cabin Crew. The training is provided for free by the airline company, as part of the benefits package.

I discussed with one of our former students, Cabin Crew for Qatar Airways, about how it was for her the training period at this company.

Training at Qatar Airways takes 2 months and almost 6-7 hours a day to study, at the academy in Doha. You have only one day off per week, during the training period, Friday. “It was a little bit tiring because during the week you have to study daily, and your day off it’s s the only moment you have time for yourself”, says our How to be Cabin Crew student.

What did you study, what was the hardest subject?

We started the training with a short presentation of Doha, the rules we must follow and how to present during the whole training period (make-up, hair and outfit). This took approximately 4 days. Then we had the first training module, de Service one. It took 2 weeks and we learned about the equipment and products we have on board, menu presentation, wine and cocktails and communication methods.

After the 2 weeks of service, which were the easiest ones, we had the Safety module for 3 weeks, being the hardest and most stressful period of the training part, because you had to learn new terms daily. You have to know everything very well, exactly like it was written in the manual. In this part we studied exit procedures in case of emergency landing on water or land, how to use the safety equipment and fire simulation.

How was the ditching part (water landing simulation) ?

Ditching was the task I was most afraid of, at first, because I didn’t know how to swim, but when I arrived there I saw that it wasn’t that much complicated, because you are wearing a vest and you jump into the water from a very small distance. A big inconvenient is that the water is very cold, but otherwise it is not that complicated, everybody passes this task.

The last part of the training was the First Aid module, here I learned about the pills we had in our first aid kit on board and how to use them, about different medical situations encountered on board like: panic attack, cerebral attack, fractures, burns, and so on.

How many exams you had to take during the training period?

We had one exam each week, and the percentage of promotion of the exam was 86%. This meant that you weren’t allowed to make more than 4-5 mistakes at a single test. The exam was multiple choice and had 50 questions.

How did you interact with your teachers?

The teachers, in general, tried to help us and to keep us motivated during the training period, because there were lots of moments when we had the impression that it is too much information for such a short period of time.

How it was to learn all the information in English, how difficult was to know all the technical terms by heart?

At first it was very difficult, it was hard to learn everything by heart, it was very stressful and I was very nervous before the first exams. Then I got used to the idea, and all seemed a lot easier, it become like a daily routine.

This is the story about Qatar Airways training period. I hope it will be very useful and to bring you closer to your dream.

Become cabin crew with our help! The How to be Cabin Crew course fully prepare applicants for the challenges they will face on an airline interview. This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines and more importantly give them the vital information and coaching that will help to ensure they perform on their recruitment day and in their interview to their best advantage. Book your place now – click here!

This course is designed to help you to prepare for cabin crew interviews with ANY international airline.

cabin crew

5 Surprising Benefits That Make Being a cabin crew Worth It

Although most cabin crew will tell you that the greatest perk of the job is being able to travel the world, there are other unknown benefits that makes being one worth it. If you want a job that doesn’t just let you travel for free but covers a few other benefits as well then read on to know more!

Not Susceptible to Work Fatigue

The aviation industry is now highly regulated to prevent work fatigue. Aircraft crews are given a set minimum and maximum range of how much they can work monthly. Since transporting people is a very important job, it only makes sense that the people manning the airline aren’t excessively fatigued to function.

Pilots are allowed a maximum of 8 hours of flight time within 24 hours as outlined by the Federal Aviation Administration or FAA. Although there are a couple of hours provided for pre and post-flight preparations, it nonetheless pays more compared to the traditional 160 hours you might work at an office.

You Won’t Be Micromanaged

If you love to travel, you’re probably a free spirit. If this is true for you, being micromanaged is probably something you’d prefer not deal with at work. As a captain or junior pilot, you won’t be managed onboard so it’s up to you to carry out your duties on your own initiative.

Everyone has enough freedom on the team since each one has their own responsibilities to do.

Meeting Interesting People

There are few other jobs out there that will allow you to meet a lot of interesting people. From athletes to politicians and celebrities to ordinary cool people, there’s a lot to discover in today’s pool of humanity.

Even if not everyone you’ll meet will be kind, the ones who are will no doubt make a difference in how you view people.

Free Food and Housing

Another amazing aspect of the job is the free food and housing! When you’re traveling, it’s easy to get caught up in all the new sights and things you could discover that having at least two things off your mind can feel like heaven sent! Most airlines provide free housing to whatever location you’re currently based. Many also provide food allowance per day so you basically get free food!

Awesome Compensation and Benefits

Aside from the standard travel perks, pilot salary is also higher than the national average. The job also comes with comprehensive health and retirement plans. The health insurance already includes dental and eye insurance as well as a profit-sharing program or a 401(k).

Depending on your personality, there many other aspects of the job that you might also enjoy. Bigger airlines also offer other valuable perks like establishment and shopping discounts to level up your travel experience as you jetset around the world!

Other Aircrew Jobs

Of course, being a pilot isn’t your only recourse to being an aircrew. Other aircrew jobs include flight attendants, flight engineers, and aircraft loadmasters, to name just a few. All of the said jobs require different qualifications and may vary a little in benefits as well. But for the most part, the above benefits ring true!

Written by Jeanne San, How to become Cabin Crew contributor

Join us on an exclusive 4 days training course. We’ll share everything you need to know to pass the cabin crew interview stages, we will edit your perfect CV and take professional pictures for your online application. At the end of the course, you will be fully prepared for the interview. Book your seat now! 

Volotea is recruiting cabin crew in Italy, France and Spain

Volotea is seeking candidates for the role of flight attendant in Italy (Venice, Palermo, Verona and Genoa) France (Nantes, Bordeaux, Strasbourg and Toulouse) and Spain (Asturias).

PROFILE

  • Older than 18 years of age
  • Strong fluency in two languages: English (essential), and one of the following: Spanish, Italian or French.
  • Living at 45 mn maximum near the base where you are applying (in Italy: Venice, Verona, Genoa and Palermo; France: Nantes, Toulouse, Bordeaux and Strasburg; Spain: Asturias).
  • Valid European passport
  • Be fit, be able to swim and pass a medical test
  • Positive, polite, very sociable individuals, who enjoy working as part of a team, involve themselves in the mission and are interested in taking on new challenges
  • Previous experience in aviation or customer service is valued, but is not an essential requirement to be part of the selection process.

Apply here for a flight attendant position at Volotea

Selection process

Shortlisted candidates must successfully complete the recruitment process of VOLOTEA, consisting of the following:

  • English proficiency test
  • Personality test
  • Team activity
  • Personal interview

ABOUT VOLOTEA

Volotea is a Spanish low cost airline headquartered in Barcelona with bases in Spain, Italy and France.

Fleet

Volotea’s fleet consists of nineteen Boeing 717 aircraft and four Airbus A319s. The Boeing 717 is equipped with Rolls-Royce engines. The integration of the Airbus A319s into their fleet represents a major milestone in the airline’s development. The addition of these four new Airbuses in 2016, brings the number of Volotea’s current fleet up to 23 aircraft.

Destinations

Here are the 77 Volotea destinations: Ajaccio, Alghero, Alicante, Ancona, Asturias, Athens, Bari, Bastia, Beauvais, Biarritz, Bilbao, Bordeaux, Brest, Brindisi, Caen, Cagliari, Catania, Cefalonia, Chisinau, Corfu, Cork, Dubrovnik, Faro, Figari Sud Corse, Fuerteventura, Genoa, Gran Canaria, Heraklion / Crete, Ibiza, Kos, Lampedusa, Lille, Luxembourg, Madrid, Majorca (Palma), Malaga, Malta, Marseille, Menorca (Mahon), Milan, Montpellier, Munich, Mykonos, Mytilene, Nantes, Naples, Nice, Olbia, Palermo, Pantelleria, Pau Pyrenees, Perpignan, Pisa / Florence, Prague, Preveza / Lefkada, Rennes, Rhodes, Samos, Santander, Santorini, Seville, Skiathos, Southampton, Split, Strasbourg, Tenerife South, Tirana, Toulon, Toulouse, Trieste, Turin, Valencia, Venice, Verona, Vienna, Zakynthos, Zaragoza.

Attend a How to be cabin Crew course and get prepared for your cabin crew career. We offer an intensive interview preparation course that will help you pass the interview with ANY airline company and get your dream job. More details about our upcoming courses here.

Emirates is recruiting in September and October in Italy

Emirates is recruiting cabin crew in September and October in Italy. The interviews are Open Day, which means that you can participate without any invitation and you do not need to register ahead on the company website.

The dates for recruitment are the following:

17 September, Hilton Rome Airport, Via Arturo Ferrarin, 2, 00054 Fiumicino, Rome, Italy, 9 A.M.
17 October, To be advised, Bari, 9 A.M.
22 October, Sheraton Milan Malpensa Airport Hotel & Conference Centre, Aeroporto Malpensa 2000, Terminal 1, 21010 Ferno (VA), Milan, Italy

The Emirates Cabin Crew requirements are:
• At least 21 years of age at the time of joining
• Arm reach of 212 cm while standing on tiptoes
• Minimum height of 160 cm
• High school graduate (Grade 12)
• Fluency in English (Written and Spoken)
• No visible tattoos while in Emirates Cabin Crew uniform (cosmetic and bandage coverings not permitted)
• Physically fit to meet the Emirates Cabin Crew requirements

The story of Adina, former student that became a flight attendant with our help

Her green-blue eyes are the first thing that makes you watch her closely. Warm smile, soft look and she knows how to make herself liked from the first interaction. She is Adina, our student who shortly will start working as Cabin Crew for Primera Air.

She came to know us last year in October at our meeting with How to be Cabin Crew readers, and after that event she hadn’t stopped working till she made her dream come true. She followed 2 courses with our team and in a few months her dream was real: she received the long waiting GOLDEN EMAIL.

For her age, Adina is an example of ambition and desire to overcome her limits. She has 21 years and customer service experience as far to another 5 years, this bringing her the winning ticket before Primera Air recruiters who saw in her the right candidate for the Cabin Crew position at their Scandinavian company.

  1. When did you thought you could pursue a career as a flight attendant and what was hidden behind such a decision?

When I started thinking about a career as Cabin Crew I was a teenager, somewhere in high school, in a small town from the beautiful area of Toscana, Italy. There I lived approximately 7 years, there I formed myself, and I finished high school.  I came back to Bucharest to continue my studies at Foreign Languages Faculty. I already abandoned the idea of working among the clouds till the second year of faculty when a good friend of mine and colleague told me that her dream after she finishes her studies is to become a Flight Attendant. That was the moment when I dreamed again about traveling the world and to accompany world travelers to their dream destinations.

  1. What is your present job? Do you think your experience helped you in any way at the interview?

At the moment I don’t have a job, but I started working from 16 years old because I always liked being around people and being useful. I started as a Customer Services for an Italian company, and then I worked as a Waitress and Bartender in a restaurant-bar. In the end, here in Bucharest I had the opportunity to work as a Receptionist at a hotel. I think these jobs helped me so much to form myself as a person and in the same time were a plus at the interview, as well as my knowledge of foreign languages.

  1. How did you prepare for the interview with airline companies? How many interviews did you attend before succeeding?

When I am interested in something I start a little research. The internet was my big source of information, I read all sorts of articles, I entered on many forums, I consulted different websites, among which was your website, “How to be Cabin Crew”. I started taking notes, details about each company and also started to study a little bit the aviation vocabulary. I decided to follow your courses, experience which brought me a lot of courage, and more ambition to make my dreams come true. Excellent trainers and a very relaxing atmosphere at your venue made all the information necessary for the interview and about this job to be assimilated very easily and with a pleasure rarely encountered.

  1. How did you manage to stay positive in the moment when you were eliminated from an interview?

It is true I participated to multiple interviews for different airline companies. In most cases I didn’t managed to pass the CV Drop, which disappointed me a little. I didn’t understand what was wrong, what was missing, why (even if everyone saw in me the stewardess girl in the movies) I didn’t succeeded to pass the final interview. After a few attempts, I stopped asking myself questions, I was more relaxed, I tried not to show the recruiters the perfection in me and I went to the interview more relaxed, exactly as I am. I imagined meeting the recruiters like I was meeting my best friends at a coffee shop where we talk and make plans for the future. I think I succeeded to bring that good feeling and optimism and that was what led to my success. I encourage everyone to not give up after a few attempts. I am sure that each one of us has a place in the clouds that is waiting to be filled.

colaj-adina-dumitriu

  1. What do you think it is the biggest challenge for a flight attendant?

The biggest challenge for Cabin Crew? Well…I think here the answer is more individual. For some missing home and the loved ones is the biggest challenge, for others the fact that they can not communicate in their mother tongue at their work place, having a different lifestyle, to confront with different and difficult situation and persons along the flight.

  1. Tell me what are the most 3 important qualities that a future candidate should possess at an interview?

After I participated to so many and diverse interviews I made myself aware that it wasn’t my fault. I started to think that at the interview day it must be “love at first sight” between the recruiter and candidate. This idea helped me stay in track when I was eliminated from another interview and to attend more interviews ready to win the recruiters. It is very well known that the preparation before the interview is fundamental. Information is the key. Confidence in yourself and perseverance are, as well, an important factor. And smile, lots of natural big smile, that bring with it warmth, love, optimism.

  1. Do you want to transmit a message for How to be Cabin Crew team?

The founders of this project succeeded to introduce me from the first moments in the amazing story of Cabin Crew Life, in what means life in the clouds. Good luck to future readers and candidates and to motivate them I remained that “The sky is not the limit, it’s just the beginning!”

Prepare yourself for the upcoming interviews with the big airline companies. Come at our How to be Cabin Crew courses and make a step forward towards your dream. Details and registration here.

How to apply for a Cabin Crew position

You want to apply for a job in the clouds? You are passionate about aviation and you want to travel all around the globe? Here you will find the steps you need to follow in order to apply for your dream job, as a flight attendant.

  1. Requirements

In order to apply for a position as Cabin Crew first you must see if you meet the minimal conditions listed here:

Age

Minimum 18 years old for most European airlines Minimum 21 years old for the airlines from the Orient (Emirates, Qatar Airways, Etihad, Oman Air, Al Maha Airways)

Height

Accepted minimum height of each airline varies based on policy: Minimum 1.57m -1.58 m (for ex: for Ryanair, Easyjet or British Airways) 1.65 m for girls and 1.75 m for boys for Wiz Air

The airlines from the Orient usually require that you must reach 2.10m or 2.12m vertically, with your arm, barefooted, you may stand on your toes. Etihad Airways requires 2.10m whereas Emirates and Qatar Airways 2.12m. More information about it here. 

Be able to swim

Swimming is compulsory for this profession, so if you are not able to swim, you should begin taking swimming classes.

Highschool graduation diploma

This document is mandatory.

No tattoos in sight

Generally companies accept tattoos as long as they are not visible when wearing the uniform. But bear in mind that there are companies like Qatar Airways, which does not accept any tattoos, even if they are not seen when wearing the uniform. Read more about the airlines’ policy on tattoos here.

English language skills

All airlines require fluency in English for their flight attendants, both written and oral. You must have a good level of English to be able to pass the interview. Your English skills are an important part of your training.

Good health

As a future flight attendant, you will be the subject of a series of tests and medical examinations. Their purpose is to detect any possible disease or illness that could aggravate during flights.

Vision requirements

The only accepted diopters are +/- 4, provided you wear both glasses and contact lenses. These are the minimum requirements that a flight attendant should meet. In addition, each airline may impose its own rules on employment, so read the recruitment ads thoroughly.

  1. Where to apply for Cabin Crew

You need to keep an eye on the airline companies career website in order to see when they are hiring Cabin Crew. Here you can find the most searched airline companies for the position of Flight Attendant.

Emirates: http://www.emiratesgroupcareers.com/english/Careers_Overview/cabin_crew/CabinCrewAssessmentDays.aspx

Qatar Airways: http://careers.qatarairways.com/qatarairways/VacancyDetail.aspx?VacancyID=112104

Etihad Airways: http://www.etihad.com/en-ae/careers/cabin/recruitment/cabin-crew-assessments/

Air Arabia: http://www.airarabia.com/en/careers

Gulf Air: http://jobs.gulfair.com/

Oman Air: http://www.omanair.com/en/about-us/careers

Wizz Air: https://wizzair.com/ro-RO/career/cabin_crew

Flydubai: https://careers.flydubai.com/

Ryanair:  http://www.crewlink.ie/en/recruitment-days

EasyJet: https://easyjet.taleo.net/careersection/2/moresearch.ftl?lang=en&searchExpanded=true&radius=1&jobfield=8170751484&radiusType=K&_ga=1.141769397.689922831.1470227902

British Airways:  https://jobs.ba.com/jobs/intheair/cabincrew/

Lufthansa:  https://career.be-lufthansa.com/index.php?ac=search_result&search_criterion_entry_level[]=1&search_criterion_activity_level[]=28&language=2

 

  1. Prepare before the interview

         1.Perfect CV and Photos

The first thing the recruiters will see when you apply for the job is your CV and Photos. That will make the difference between being accepted or not.  If you want to have your CV perfectly done you can send it to us in order to correct it. More details here.

        2. Inform yourself about the airline and how the interview goes.

Before attending an interview make sure you have informed yourself about everything it is to know of the company you apply to. Also you can look on our website and see how an interview day goes, what are the differences between open and assessment day and how to approach the recruiters.

        3.Attend an interview Cabin Crew course

If you want to be extra prepared for Cabin Crew job you can attend one of our How to be Cabin Crew courses. We are also providing online private coaching with one of our trainers, which will give you the opportunity to prepare for an interview wherever you are. More details here.

Good luck and hope to see you among the clouds!

How to be Cabin Crew team

 

Prepare yourself for the upcoming interviews with the major airline companies. Attend one of our How to be Cabin Crew courses and make a step towards your dream. Details and registration here.