3 examples of going the extra mile for your passengers

When you are working as a Flight Attendant, the requests coming from your passengers are very diverse. Each passenger has different expectations from you, and each time, he/she will want to be treated as best as possible during the flight. Excellent customer service should be the expression to characterise best the activity on board. There will be many occasions when you will need to solve some conflicts on board, and you will also have to display a genuinely care for the comfort and safety of your passengers.

In my career as Qatar Airways Cabin Crew for 10 and a half years I encountered so many situations on board in which I had to come up with new solutions in order to please my passengers, that a single book will not be enough to write them all. I share with you in this article 3 situations through which I went in order to understand a little the way in which the cabin crew must think when we are on board.

When you are making a cheesecake with what you have on board

  1. The flight DOH-IAH(Houston) on 30 June 2011, on a Boeing777 (QR77), with a duration of 16 hours and 58 minutes – from Cabin Service Director position.

After the first service was offered in the cabin, a Qatar passenger at Business Class, place 5F, was extremely unhappy with the service of one of my colleagues towards his daughter. He accused her that she didn’t do the service by the book, because she did the description of the dessert when she took the order for the hot meal and not after, like it was normal to do, and the dessert asked, or some alternatives of that dessert, never arrived to his daughter (because a colleague already ate the last piece of cake, thinking that it was in addition). Alongside my colleague tears, I had to calm down the passenger as well, which I saw that he was a regular client of our company, if he knew exactly the procedure of taking the dessert order. Later, from the discussions I had with him, I found out that he was the manager of the purchase division of Qatar Airways Private Jet Department, meaning the right hand of our CEO! I tried to repair it with a combination of some desserts taken from the captain tray in order to please his daughter, but because he only wanted Cheesecake, I took from my economic class colleagues trays some cheese triangles that I mixed with some mashed forest fruits. I put this paste over some digestive biscuits, mixed as well with some honey in order to have some sort of dough. I melted 2 Godiva chocolates, that I put over these piece of “cake”… I prepared a cheesecake on board in some minutes! The client was of course very impressed of this Service Recovery method, the way we named this procedure of thanking our passengers in every way at Qatar Airways.

The passenger with whom I shared my salad

  1. Flight DOH-LHR (Londra Heathrow) in 2008, on an Airbus 330, duration of 6 hours and 30 minutes- from the position of First Class Kitchen Manager

During the first service, after we served the Mediterranean buffet and Arabic salads, in the moment an Arabic client asked for a salad, we realized we didn’t have any more of it. Usually, in these cases, we take a new casserole  and we go to our colleagues from business class and take a salad. If not, we were going to the economic class to check the menu, and if even then I was not lucky, I will check the crew trays and still could manage to find some salad, for example the one that is at the base of hummus. But, on this flight, the catering didn’t bring food to contain too much salad. I was needed to offer the passenger all kind of vegetables from first class (grilled), business class (steamed), or economic (in curry sauce). The passenger was somehow pleased. But, at the middle of the flight, when we were relaxing and I was eating my salad purchased from the supermarket, the exact passenger passed by me, throwing me a look of: “You didn’t want to give me salad, but you are eating one…?” I felt immediately that I could receive a complaint unfairly, and because of that, when the passenger returned from the lavatory, I was in my feet, with a plate of salad alongside me. Simple and very natural I approached him, asking apologize for not serving him the salad, but the one I had was from a supermarket because I am on diet. Without letting me to get another plate, he asked me a fork and ate all my salad. It seemed like he loved the Monte Vibiano dressing used on board, with all kind of tastes. At the end of the flight, he said goodbye to me and he also make it up for my gesture of sharing my salad with him.

When is the birthday of a passenger

  1. Many times, the passengers do not declare that they are celebrating a family event when they are travelling (honeymoon, marriage anniversary, and so on.) or the airline company forgets to bring on board cake for the passengers who are celebrating their birthdays on board. Because of it, every time we found about this kind of events, even if we don’t have a written rule in our Service on Board manual, we tried to surprise our passengers with a dessert prepared on the spot, with a glass of champagne from the superior classes, with paper written message that we put on the tray or aluminium figurines used to cover the casseroles. Here are some examples of surprises we prepared for our birthday passengers:
  • croissants in melted chocolate for a birthday
  • a muffin transformed in a birthday, with a Sponge Bob toy made out of paper on a tray
  • aluminum Figurines
  • buffet organized in the economic kitchen with the food remained from the business class for everyone who wanted a second portion.

We prepare you to pass any airline interview:

If you want to have a broad overview of the role and duties of cabin crew, airline companies profiles, stages of each airlines’s interview and how to pass them, we are waiting for you at our 4 days intensive course. We make your perfect cabin crew CV & pictures, we help you gain confidence and learn how to speak in public, so you will have a flawless performance at your cabin crew interview. Details and registration here.

Diana and her motivation to become Cabin Crew

I couldn’t even know how to start Diana’s story. I admit that in the moment I read what I wrote I felt very happy, because I’ve never known her motivation of becoming a Flight Attendant. Just now, almost 10 months after I met her, I found out the real reason why she wanted to prepare with us and why she fought so hard to become a Cabin Crew. I let you read her story, it’s a sincere one and truly emotional.

“I know that most people want a career in aviation due to the desire of travelling the world, having a fulfilling life, in which no other day is the same as the next one. I will be honest, I wished to become a flight attendant due to financial motives. Yes, I admit, I arrived at a point in my life where my actual job offered few financial perspectives, and the situation from home wasn’t so pink. I had two parents closed to retiring, a bank loan and a long list of things that were asking rapidly to be resolved. I know, doesn’t sound so optimistic, but this were the real reasons in that moment. I woke up alone in the situation of holding the financial situation of my family, concerned in the same time for the present and the future of my parents. For me, my family is extremely important and it’s the motor that keeps me alive. And with my ‘fabulous’ salary which permitted me to live decent in Bucharest, I knew I didn’t have something to offer.

So I had to brace up and I thought what I can do. Two of my best friends were already Flight Attendants for an airline company in the Middle East and I knew how much they won, what monthly salary enters in their pockets, what expenses they have, and how much they get to save every month. One of them already made a bank credit of 20.000 euros from a bank in UAE (credit obtained relatively easy, installment credit for 3 years, without any rate of interest), with want she wanted to start a small family business, in Romania.

I thought to follow their example, mostly from a financial perspective, not especially for the glamorous life, full of travels and luxury. I didn’t know anything about this domain, I knew only that I wanted to go to one interview and to pass it, to not arrive in the situation to apply over and over again in order to be accepted. I admit, I sometimes put a big pressure on myself and I want performance more than anything. Therefore, in a few weeks, I made my homework about what will I do in order to pass successfully the interview with an airline company.

On the 13th, in a Wednesday, I registered to How to be Cabin Crew preparation course. I laughed and I said I will confront my bad luck, due to being on the 13th. I admit, I thought 3 weeks before making this step: to go, to not go, what if I pay 350 euros and I don’t get hired, what will I do? I admit, I was a little bit skeptical, again from financial reasons. My mother told me direct: “Diana, if you don’t take any risk, you will not win. So go, invest money in your preparation, and after you have the chance to have a salary 10 times higher.” It had sense what my mother told me, to I bet 350 euros + a new suit for the interview, following that today, when I write this text, to have a salary around 2500 euros monthly, approximately 8 times higher, exactly like my mother said.

I don’t know if I can put into words what I experienced/learned at your preparation course. It was probably the most beautiful experience before starting my aviation career. Just my first flight as Cabin Crew succeeded to dethrone this experience. Even if I wouldn’t succeed for the first time, I felt that I truly invested in my personal development, and everything that I learned in those 4 days would have had helpful for anywhere I would go. I understood what my strong points are and what are my minuses, I learned to construct my personal presentation in order not to remain in anonymous, I tested my English vocabulary in a serious of situations more and more difficult and challenging, and most importantly, I had in front of me an example of a strong person, which succeeded to have a beautiful career in aviation. Our trainer had 10 years of experience at Qatar Airways and 2 years’ experience as a recruiter. I admit, I was inspired by her story, her determination to fight for a job like this, how she succeeded to make a career out of this and how she knows to be close to her students and to offer them the best there is. When I arrived home in the afternoon, after 8-10 hours at the course, I stayed with my mother another 2 hours to tell her what I learned, about the task I had to take, about my colleagues, and my face was always full of joy. I finally found myself, I discovered how beautiful it is to work in a team and to do what motivates me. In those 4 days I simply got my wings and I had so much confidence in myself.

Georgiana, one of the girls from How to be Cabin Crew team, told me from the first day “you have the cabin Crew lipstick, you look amazing” and I knew I blushed like a kid. I wouldn’t know how to thank Anca and Georgiana for the passion they put in this project and for the way in which they get attached to us. The girls have something special (and I think every student can confirm this), and with my confession I hope that both will understand (at least a part) the immense joy they brought in me and how grateful I am for what they have done.

After almost 8 months of flying, I overcome all my financial fears and permanent concerns towards the future. Not only because I have a salary that gives me confidence and makes me smile when I read my statement account, but because today I got so much confidence in myself that nobody could take that away from me. I know if I will start again from 0, I would have the strength to get over any obstacle and to stand straight. Aviation is a domain that teaches you how to be a winner.

Courage darlings, the future has big plans for each one of us!”

Diana

 

We prepare you to pass any airline interview:

If you want to have a broad overview of the role and duties of cabin crew, airline companies profiles, stages of each airlines’s interview and how to pass them, we are waiting for you at our 4 days intensive course. We make your perfect cabin crew CV & pictures, we help you gain confidence and learn how to speak in public, so you will have a flawless performance at your cabin crew interview. Details and registration here.

What means and what happens at an Open Day?

Airline companies are organizing frequently Open Day session recruitments when they want to hire flight attendants. Find out more about what means this kind of recruitment and what documents you need to have with you.

What means an Open Day?

The Open Day is a recruitment event where you can participate without any invitation from the airline company. Usually, the airline company asks you to register before the event, but this is not mandatory, it is up to you if you want to do it or not.

At an Open Day interview you will be present at the hotel where the recruitment will take place with your asked documentations and with lots of patience.

“An open day is available to anyone who meets our criteria. An invitation to attend is NOT necessary. The locations, dates and details of these assessments are updated on our website and also advertised in local media. Should you meet the criteria during registration, you may be required to stay for the whole day and asked to return the next day for an interview.” –Etihad Airways

What will happen at an Open Day?

When you will arrive at the hotel, you will certainly be surprised at the big number of candidates. Often, the candidates will be invited into the conference room where will be presented by the company a short movie about them and the city where they are based. This step is about 20-30 minutes maximum and it’s followed by a series of questions and answers.

After the questions and answers are finished, each candidate will leave his/her CV along with the other documents requested and the recruiter will ask them one or two questions.

The questions from the CV drop are based on your CV, or similar to: Why Cabin Crew? Why our company? What are you working at the moment?

After this step, each candidate will receive a number to keep for the whole day.

Following the analysis of the CV and the short discussion with the recruiter, you will receive or not an invitation for the actual interview (Assessment Day). You can receive the invitation on the spot, through email or phone, it is not an exact rule.

What follows after an Open Day?

After the CV drop, the selected candidates will receive details about the Assessment Day. Each Open Day it is followed by an Assessment Day. At the last Open days organized by Qatar Airways or Etihad Airways in Romania, the Assessment Day took place the following day.

What documents do you need to have at you?

Etihad Airways

2 copies of your CV. This must be up to day.

2 passport type photos

Registration form completed.

 

Qatar Airways/Emirates

CV

Passport copy(the page with your picture)

One passport type photo

One full-size photo

A copy of your last education graduation.

 

Good luck!

 

We prepare you to pass any airline interview:

If you want to have a broad overview of the role and duties of cabin crew, airline companies profiles, stages of each airlines’s interview and how to pass them, we are waiting for you at our 4 days intensive course. We make your perfect cabin crew CV & pictures, we help you gain confidence and learn how to speak in public, so you will have a flawless performance at your cabin crew interview. Details and registration here.

“I think the key is the smile”

We met Ana Maria in April 2016, at our How to be Cabin Crew course. She won the How to be Cabin Crew scholarship and she had the opportunity to join our students who catch their wings. Ana Maria came with a big smile on her face and ready to learn as much as possible, from the first day. We loved her attitude and we knew from that moment that she will receive her wings very quickly. This is what happened after a short time after our course has ended, because at the end of April she came to Bucharest to attend an airline interview and she passed all the stages.

When did you think about the idea of becoming a Cabin Crew and what was hidden behind this decision?

Over a year I read daily each amazing article you are posting on your website. For me it seemed always an amazing job. I saw myself in this posture and easily, I started to wish to make a real step towards becoming a Flight Attendant. My life seemed to have a different path, but as always, things clear up and my steps took me to the first airline interview a few months later.

How was for you the interview? How many candidates were there, how many remained for the final interview?

The interview was very well organized, strict, and the company’s expectations were very high. There were almost 150 candidates. It lasted two days, and we remained only 13 people for the final interview. I can say that were two days full of emotions and beautiful feelings, which seemed to have been very productive.

Have you applied for another airline company?

My first interview was the successful one. I waited for the positive answer a few months. During this time, I continued to apply to other companies from the Middle East. Even if the interviews have almost the same structure, the companies are always looking for different typologies. I can surely say that from each interview you are learning new things, and these experiences are always helpful.

You received a How to be Cabin Crew scholarship. How do you think our course has helped you?

The scholarship received from you was the best thing that could’ve happened to me. I learned a lot of useful things, I understood more clearly what this job meant, and the most important thing is that your feedback has helped me to feel more confident in myself. Thank you very much.

In your opinion, which is the biggest challenge for a Flight Attendant?

I think the most difficult thing is to be far away from your family and the loved ones. It is not easy to miss all the important things that happen in their lives.

Tell me what are the 3 most important qualities a candidate should display at the interview, based on your experience?

I think a friendly attitude is extremely important, but also to have confidence in you. As well, a big pleasant and warm smile is a must. Anyway, I think the key is the smile.

How will you spend your last days in Romania? Do you have some special plans? You will work during this period?

I wish to spend my last days in Romania with my family, to see my friends and to relax. I have a few more days at work, after that, I will start easily to pack my bags. Now I see each day different and I wish to profit as much as I can of these days.

A message for How to be Cabin Crew team

I wish with all my heart that you will continue to do the same amazing job you are doing at every course, to make every student happy with everything they are learning and also to show them your beautiful attitude and smiles. You are truly an amazing team. The 4 days spent with you were an incredible experience for which I will always be grateful. A big kiss from me!

We prepare you to pass any airline interview:

If you want to have a broad overview of the role and duties of cabin crew, airline companies profiles, stages of each airlines’s interview and how to pass them, we are waiting for you at our 4 days intensive course. We make your perfect cabin crew CV & pictures, we help you gain confidence and learn how to speak in public, so you will have a flawless performance at your cabin crew interview. Details and registration here.

Choose to fly!

Life is about the choices we make, because opportunities will always be plenty, or we can create them, but it is our choice to make the change or not, to experiment or not, to fly or not.

I met so many people who told me they are scared of flying (or that’s what they think, because most of them never flew before) or that they have fear of heights. I can tell them that most of my colleagues have these fears, and it didn’t prevent them of working as Cabin Crew. To some, money determined them to overcome their fear, others only wish to travel the world, to see more and more, and what better way to do that then when you are young and financially limited?

Before this experience, I couldn’t imagine that I will manage to see all the places I only saw on TV, to live a little bit in the most unique corners of the world, that I would be able to live in a country with a different climate, another culture, another religion, and even more, I didn’t know I would accommodate. But one of our qualities as humans is that we adapt easily. I left home for United Arab Emirates to work as a Flight Attendant and in my mind I said I will only work for 2 years. 2 years that became 5. And they were the most fulfilling 5 years of my life where I experimented so many things and places that most of us don’t have the chance to see.

I can’t say that it is easy to live so far from home, to move to another country, with many unknown things (back then in 2008), but I can tell you that you will live wonderful experiences, you will meet people from all over the world, make new friends and gather so many memories, because this is about in life. Sometime I could only dream about these things, now I remember them with a big smile on my face. Die with memories, not dreams!

Before becoming a Flight Attendant, I flew 2 times on airplane, once with Carpatair and another time with Blue Air, and I wanted to do this more often, as a child that experiments something and wants to do it over and over again.

But, in contrast with a child, that gets bored easily by repeating the same game, I can say that I felt the same emotions each time the airplane took-off. And it’s not only about take-off, it’s the flight among the clouds. In my 5 years as Cabin Crew, I had the opportunity to admire so many “paintings” out there that nature offers us every day.

And we have the landing. The landing emotion can’t be compared with anything because you have so many mixed emotions: the emotion of touching the land again, emotion of a new successful landing, the emotion of arriving in a place that you wanted to visit or just arriving home after a long day. Everything in aviation is about emotions and memories.

That’s why it is said that this job gets in your veins, because, even if at some point everything you do it’s a routine, the job of Cabin Crew is a routine full of emotions and adventures, it is a lifestyle.

We prepare you to pass any airline interview:

If you want to have a broad overview of the role and duties of cabin crew, airline companies profiles, stages of each airlines’s interview and how to pass them, we are waiting for you at our 4 days intensive course. We make your perfect cabin crew CV & pictures, we help you gain confidence and learn how to speak in public, so you will have a flawless performance at your cabin crew interview. Details and registration here.

“If you are truly you, the recruiters will see that”

Mihai attended our cabin crew preparation training and a few months after he finshed it, he joined an important airline company from the Middle East. From this interview you can find out more about Mihai and the steps he followed in order to fulfill his dream of flying.

When did you decide to become a Cabin Crew and why did you chose this job?

I had this idea from a long time ago, especially when I was a student and I traveled to USA and I loved the thought to do this every day. But always it seemed like something hard to achieve or that it is impossible. But I found a job, in a management position, which promised a lot, but of which I was very disappointed and I couldn’t imagine myself doing that every single day for the next years. One day, when I came from work, I said I wouldn’t continue like that, I took a piece of paper which was actually a paycheck from the current job and I wrote “Find out what you wanna do with your f’in life!” (Yes, very dramatic, but that’s how it was). I posted myself in front of my laptop, I searched male stewards and I came across your website.

How was the interview? What was the hardest task?

The interview was ok. I saw so many persons before the interview that were speaking very well English, with the best posture, the perfect candidate from the first glance. But after the tasks have started, the little details learned at your preparation course made the difference and I could anticipate who will fail and who will pass. The recruiter was very friendly, but also very strict. Yes, in my case was only one recruiter. The hardest task was the final interview. Till that moment, if you had solid knowledge about what the Cabin Crew position means and the recruiter saw that, you could pass. For the final interview, I stayed more than one hour and a half, time in which she wrote every single thing I said and insisted everywhere she could find more details about me. In the end, it came out great for me!

What influence had on you our How to be Cabin Crew courses and website?

As I said above, a pretty big influence. I read in many forums, blogs and YouTube channels about what and how you should do, but the little details made the difference. Details that are not known about many persons and which you could not find on the internet. I had so many emotions because it was a serious competition, in my case we were 20 boys, and I remained only myself!

Why do you think the recruiters choose you? Which were your strong-points at the interview?

A relaxed attitude is essential. But is a difference between relaxed and indifferent. The attitude and an authentic smile, to be truly enthusiastic of the fact that you are there. Those people are doing this every day, recruiting, so they will tell the difference between a forced smile and an authentic one. At the same time, to not have major gaps in your CV. As I was saying, she asked me everything it is possible, from all the questions found on the internet, to details of everything I said, from CV, and not only. If something is not in accordance with what you say, your CV and everything, the recruiter could tell very easily and that’s final for you. I think it helped me very much my experienced in USA, where I had to work with different nationalities came from different backgrounds, and the fact that I traveled alone and I was a long time on my one.

In a short time you will start a new life. How do you think it will be?

Easy will not be, for sure. I will miss my family, friends and everything I will let behind, but after all I wanted this and it’s a unique occasion. If not now, when? I expect to have a culture-shock for a while, but it is normal after all. I am very curious, but also excited about this new chapter of my life.

What do you think is the best joy of a Cabin Crew?

Beside the occasion of meeting so many people that you will remember a lifetime, personally I think the experiences and memories made. Both in the air and on the ground. It is enough to do something that many will not have the occasion to do, and others only dream about a life like this. And now it is the perfect moment to do it.

What advice do you have for the ones who will participate at our interview preparation courses, considering your experience?

Smile and be authentic. From the moment you arrive at the hotel, you must be polite with everyone, especially the employees. Socialize with the rest of the candidates. Don’t watch the rest as your direct competition. If you are truly you, the recruiters will see that, will appreciate it and you will have an advantage in front of the others.

 

We prepare you to pass any airline interview:

If you want to have a broad overview of the role and duties of cabin crew, airline companies profiles, stages of each airlines’s interview and how to pass them, we are waiting for you at our 4 days intensive course. We make your perfect cabin crew CV & pictures, we help you gain confidence and learn how to speak in public, so you will have a flawless performance at your cabin crew interview. Details and registration here.

Emirates recruitments in Europe – October 2019

Emirates will recruit flight attendants in multiple locations in Europe in October2019.

These are the following countries:

  • Austria (Linz, Innsbruck)
  • Belgium (Brussels)
  • Bosnia and Herzegovina (Sarajevo)
  • Bulgaria (Sofia)
  • Croatia (Dubrovnik)
  • Cyprus (Nicosia)
  • Czech Republic (Olomouc, Brno)
  • Finland (Helsinki)
  • France (Nice, Orleans)
  • Germany (Cologne, Leipzig, Regensburg, Stuttgart)
  • Greece (Thessaloniki, Athens)
  • Hungary (Gyor, Szeged, Debrecen)
  • Ireland (Dublin, Cork, Waterford, Limerick)
  • Italy (Turin, Rome, Florence, Verona)
  • Norway (Bergen)
  • Portugal (Lisbon, Madeira)
  • Romania (Iași, Brașov, Sibiu)
  • Slovakia (Bratislava, Banska Bystrica)
  • Slovenia (Maribor)
  • Spain (Barcelona, Malaga, Valencia)
  • Switzerland (Zurich, Lucerne)
  • The Netherlands (Amsterdam,Maastricht)
  • Ukraine (Kiev)
  • United Kingdom (Belfast, Edinburgh, Central London, Manchester)

All the details about the recruitment are on Emirates Group Careers site.

Requirements

  • At least 21 years of age at the time of joining
  • Arm reach of 212 cm while standing on tiptoes
  • Minimum height of 160 cm
  • High school graduate (Grade 12)
  • Fluency in English (written and spoken)
  • No visible tattoos while you’re in Emirates cabin crew uniform (cosmetic and bandage coverings aren’t allowed)
  • Can adapt to new people, new places and new situations
  • Physically fit for this demanding role with a healthy Body Mass Index (BMI)
  • You should be determined to always perform well. And no doubt you’ll be able to manage a pretty demanding work schedule. Also, you’ll be culturally aware and reflect who we are – professional, empathetic, progressive, visionary and cosmopolitan.

 

We prepare you to pass the Emirates interview

 

  1. We offer you a 4 days intensive course during 7-10 november 2019  which prepares you to pass any airline interview. The course provides a broad overview of the role and duties of cabin crew, airline companies profiles, stages of each airlines’s interview and how to pass them. We make your perfect cabin crew CV & pictures, we help you gain confidence and learn how to speak in public, so you will have a flawless performance at your cabin crew interview. More details here.
  2. If you can’t come to our course, we offer you private coaching sessions held by our trainers at our office or online on Skype or Facetime. More details here.

 

Good luck to everyone!

What means roster and how much does a flight attendant work in a month

The schedule of a flight attendant (called roster), it’s a subject constantly changing because it’s different from a month to another and this fact brings joy to any cabin crew. The moment you receive the email with the roster for the next month, your heart stars beating faster than normal and all that you want is to have a look on destinations that you already have in mind because in the depths of your soul this is the reason for choosing this job: to travel. The e-mail opens, and at first view I must admit that it is confusing and interpretable in terms of flights schedule and the number of blocked hours (representing the total number of hours that you’ll be away from home, but you will be paid only for the hours you fly).

The most important is the destination. Regardin this aspect, Emirates divides the flight attendants into a number of groups, and each month one of them has priority in choosing their favorite destinations. To be more clear, once at 3-4 Monday is sure that the destinations you wanted will be priority to those chosen by the rest of the crew. A roster is sent to your email address at the end of each month for the following month and any other changes can be checked both by email and by a special application for the phone which can be used only by employees of the company.

Theoretically, every month, a flight attendant can fly up to 120 hours but practically, about 100 hours and I am saying that because you just feel very tired with only 12 hours off (minum rest) between flights. Your body feels this fatigue and always needs time to recover in order to function at it’s full capacity. Each hour of the flight is paid with 54 aed (about 12 euros) and I have to say that payment starts once with the flight and not at the time you show for the flight or check in. Last year, Emirates decided to remunerate all flight attendants for delays, so that today, after the first hour of delay, the flight is considered to be started and payed for this reason. This includes both delays in the air and on ground, regardless of their nature, and personally I feel that such a measure was necessary if we think at all incidents that are forcing planes to postpone taking off due to technical problems or caused by weather phenomena.

None of the flights it’s similar with the previous or the following one, and that’s the reason why this job is a delight, a continuously change, an escape from everyday life. The crew is always different, and that’s because there are 25,000 cabin crew, which means that teamwork will always be the same but with new people everyday. However, there is a possibility to change certain flights with other colleagues, to ask for the same flight that your friend already has, or simply apply together on the next roster demand. I know that the chances of success are not always in your favour, but as long as there is a desire, there is hope also.

With this thoughts recorded in our informative journal, I hope with all my heart that I have provided useful information, and moreover my sincere opinion as former cabin crew who has embraced this job and I am absolutely thrilled by the fact that more and more of you want to change your life and future.

Kiss you all!

Join us on an exclusive 4 days cabin crew interview preparation course. We’ll share everything you need to know to pass the cabin crew interview stages, we will edit your perfect CV and take professional pictures for your online application. At the end of the course, you will be fully prepared for an interview with any airline company. Book your seat now!

How diversity interacts with the flight attendant life

It is all about tolerance, patience and acceptance. I still remember the moment of my interview in Bucharest with Emirates representatives when all candidates argued in front of the recruiters that they want this job because the want to experience cultural diversity. Because it sounds really exciting to share stories or to work in a diverse team. This is totally true, but there is a little secret that you maybe not know: during the 2 months of training, in the form of tests intentionally disclosed or taken by surprise, students are being cathegorised and by this measure they will be selected for the future flights. Depending on the personality of each student, of the way he reacts in emergencies, but also by the interaction with each other, all future flight attendants receive a “label”. I used this word not to make someone feel like an object, but when the company employs 25,000 cabin crew, at some point you become just a number, and I consider this to be a sad thing. Moving from a small company where everyone knows the personality and preferences of everyone to a more than multinational company in my opinion, was a huge change which caused me sadness put also joy.

It’s a nice feeling to know that your job ends once you leave the airplane, and if you do your job and passengers leave happy and satisfied, it means that you had a productive, successful day, and you can go home with a smile on your face as you did everything it was in your power to implement the values with which you have identified yourself in front of employers, so in front of the company itself.

Coming back to the diversity term, you can look at this aspect exactly as your heart dictates in the sense that you can make friends easily or can you limit your job to the requirements relating teamwork, but from experience I can tell you there is not enough time to know a person in only one flight. There are many steps along the way, passengers you have to be aware of above anything, and these things don’t allow you to get to the heart of your colleagues in order to known them better. Time is very short, and sometimes you become a small robot who wants to end the flight successfully and to go home peacefully. I could say that that’s the sad face of a day at work, but because I am that kind of person that changes her mood at 180 degrees in one second, I remember all my long flights and immediately I’m taken back by memories which I will remember smiling all my life.

All flights involving a layover bring people together, creating a real team, and giving you the opportunity to meet the person behind the uniform. There is enough time for service, passengers and their needs, dinner break and finally for giving attention to the one next to you. It is very important to be an open person, to accept people you are working with and not judge them no matter what happens always thinking about one important word: DIVERSITY. Before you say something or you react in a certain way, you have to be always aware of the fact that “normal” is a word with a different interpretation because what is normal to me may seem odd, unormal, new, to you. The plane can been seen as second house where there are living different people. It is true that English be an obstacle, but the body language, the smile and the eyes will always reveal one’s intentions.

Even though once I moved to Dubai my English was not perfect, I loved it, embrace it and I always felt that there is something more than words. That something which approaches people from all corners of the world. Always remember that tolerance, acceptance, kindness, are just a few of the qualities which define us as people and it would be a pity to lose them. Human being is indeed the most complex creation!

Join us on an exclusive 4 days cabin crew interview preparation course. We’ll share everything you need to know to pass the cabin crew interview stages, we will edit your perfect CV and take professional pictures for your online application. At the end of the course, you will be fully prepared for an interview with any airline company. Book your seat now! 

Punctuality. The key in aviation

“Time is money” is a slogan that adapts to any situation from everyday life, but when it comes to aviation any extra minutes that keep a plane on ground forces the company to take money out of their pocket. The same thing we can say about the cabin crew job: regardless of the employer company, there is a timetable that you have to follow with Holiness, and when it comes to punctuality, I can honestly say that means 90% of your business card. The story makes me to have already gone through this experience, and in the following I will tell you briefly my experience which has become a timeless:

It was my first month flying for Emirates and I had just landed in Dubai after a very long flight from the Philippines when I decided to check out the roster again. I had done this check somewhere at around 11.40 P.M, and the mistake that cost me afterwards was that I did not give importance to the date in which we found ourselves at the time. My roster was showing as follows: May 24 FREE, May 25 flight to Kuwait at 01.15 AM. After my interpretation I had two days off and the third day night departure to Kuwait. Checking date: May 23, flight date May 25. So from my calculations resulted that I get home, I have all the next day to enjoy Dubai, and the day after, in the night, go for Kuwait flight. The theory of an unexperienced and tired flight attendant. In reality, I had only one day off as after midnight I was already on May 24, and flight time being on May 25 at 1.15 A.M which meant that my preparation should start on my day off around 9 P.M. The fact that I did not checked the flight schedule carefully and I did not taken into account that it’s already 00.00 wich meant the beginning of another day, led me to failure for that flight.
I spent my first day off at the pool, in the evening I went out for a walk, and after that I went home where I felt asleep peacefully with the thought that it’s so good to have days off when you can really explore life in Dubai. But the next day early in the morning, shock and horror in my roster: “ABSENT” was written with big block red letters for the Kuwait flight. Initially I thought my phone or application was affected by the heat or the application got stuck, but after I called the number of the Crew Support, I was shocked to find out that I really missed the flight, and this incident will be documented in my file for the next six months. The first instinct was to cry because I was very nervous and it was not my intention to miss the flight, but after a few minutes I realized that I should calm down and explain to my manager what happened in fact and what was my reason for not showing up. Following this incident, which by the way I could have cost me being promoted I began to check my application twice on the phone, ask another opinion if I was too tired to figure it out, or even to use the Crew Portal which was conceived to avoid such situations.

One thing is certain: the cabin crew job makes you forget most of the times on what day of the week you find yourselves, what date and what time is at home, and that’s just because your home is up in the sky!

Join us on an exclusive 4 days cabin crew interview preparation course. We’ll share everything you need to know to pass the cabin crew interview stages, we will edit your perfect CV and take professional pictures for your online application. At the end of the course, you will be fully prepared for an interview with any airline company. Book your seat now!