Details about Qatar Airways training and what will you learn during it

The Middle East airline companies are offering a 6-8 weeks training to their new employers, time in which they are learning everything about flying, the companies airplanes, how to react in case of an emergency, how to offer first aid and how to have the best on board service during the whole flight. In the end, the graduates are completely ready to operate their first flight and to embrace literally the job of Cabin Crew. The training is provided by the company, as part of the benefits of being hired. I think that every future Flight Attendant should know what to expect after an interview with an airline company, so I chose to write about how it goes the training at an Arabic airline company. Today, I am speaking about Qatar Airways.

I discussed with one of our former students, Cabin Crew for Qatar Airways, about how it was for her the training period at this company.

Training at Qatar Airways takes 2 months and almost 6-7 hours a day to study, in Doha academy. You have only one day free during the training period, Friday. “It was a little bit tiring because during the week you have to study daily, and in your day off it is s the only moment you had time for yourself”, says our How to be Cabin Crew student.

What did you study, what was the hardest subject?

We started the training with a short presentation of Doha, the rules we must follow and how to present during the whole training period (make-up, hair and outfit). It took place approximately 4 days. Then it followed the first training module, de Service one. It took 2 weeks and we learned about the equipment and products we have on board, menu presentation, wine and cocktails and communication methods.

After the 2 weeks of service, which were the easiest ones, followed the Safety module which took place 3 weeks, being the hardest and most stressful period of the training part, because you had to learn new terms daily. You had to know everything very well, exactly like it was written in the manual. At this module we studied exit procedures in case of emergency landing on water or land, how to use the safety equipment and fire simulation.

How was the ditching part (water landing simulation) ?

Ditching was the task I was most afraid of, at first, because I didn’t know how to swim, but when I arrived there I saw that it wasn’t that much complicated, because you are wearing a vest and you throw yourself in the water from a very small distance. You need to arrive to the shore from a relatively short distance, so it’s not that hard. A big inconvenient is that the water is very cold, but otherwise it is not that complicated, everybody passes this task.

The last part of the training was the First Aid module, here I learned about the pills we had in our first aid kit on board and how to use them, about different medical situations encountered on board like: panic attack, cerebral attack, fractures, burns, and so on.

How many exams you had to take during the training period?

We had one exam each week, and the percentage of promotion of the exam was 86%. This meant that you weren’t allowed to make more than 4-5 mistakes at a single test. The exam was multiple choice and had 50 questions.

How did you interact with your teachers?

The teachers, in general, tried to help us and to keep us motivated during the training period, because there were lots of moments when we had the impression that it is too much information for such a short period of time.

How it was to learn all the information in English, how difficult was to know all the technical terms by heart?

At first it was very difficult, it was hard to learn everything by heart, it was very stressful and I was very nervous before the first exams. Then I got used to the idea, and all seemed a lot easier, it become like a daily routine.

This is the story about Qatar Airways training period. I hope it will be very useful and to bring you closer to your dream.

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10 things I learned while being a flight attendant for 10 years.

I spent 10 years and a half of my life among the clouds. Being a cabin crew for Qatar Airways, I spent 12.000 hours in the company’s uniform and I visited 209 cities. Those were the most beautiful years in my life, the years in which I learned so much and made me the person I am today.

These are 10 life lessons that I learned during my carrier:

  1. The flight was my confident

My destiny was to do what I wanted, meaning to travel the world back and forth. Firstly, I learned to find my inner peace and to fulfill my adventurous thoughts. For me, flying transformed into my confident, becoming an inseparable asset in my daily life.

  1. I surpassed myself

I searched to reach a certain ideal model, although I have been told that the ideal model exists only in our imagination. I tried to reach the 5* standard that was imposed by the airline company, learning to surpass myself every time. From being a simple flight attendant, after 5 years I became Cabin Manager and after only 1 year I reached the highest step, being Cabin Service Director on board at Airbus and Boeing airplane, finishing by becoming the one thing that I wished, being a trainer.

  1. I learned to be strong and independent

As a flight attendant I learned to be a very strong person and also independent, easily adaptable and holding my destiny in my hands. Many times people told me, till the moment they actually spoken to me, that I seemed unapproachable, full of mystery, but they changed their thoughts after they saw that I am actually an open-minded person with a complex personality. In fact that’s how I liked to be in an airplane: humorous actress, confident, who played the role of a doctor, chef, bartender or firefighter, with grace, delicacy and naturalness.

  1. I learned to always smile

The most important advantage of a cabin crew is the smile! I figured out that everything I do on board, by putting a big smile I increase its value. My attitude has changed completely when I was smiling and it was easy to work in team.

  1. I learned to take care of myself

As a flight attendant, image means everything. All eyes are always looking at you, even if you are on board or in the airport. I learned to always take care of myself, to pay attention to my image, for my respect and also for the company that I was representing. I wore with dignity my uniform, and because of it, my confidence increased considerably as the years passed by.

  1. I learned to anticipate

During my career I observed how passengers always appreciated when I anticipated their wishes, investigating us, with curiosity, with which magic we read their minds. Therefore, studying each character on the flight to different places of the world, I learned to read minds even before boarding and anticipate some of their needs.

  1. Safety is the most important thing

From my trainers I learned that safety is the most important thing: my safety, the cabin crew’s and then the passenger’s one (especially in this order). I always followed safety procedures exactly as we were instructed, preferring to make a short service on board, instead of putting my colleagues or passengers in danger.

  1. Discipline, order, punctuality

As a cabin crew member I learned that discipline, punctuality and order are the qualities you need to have from the start, otherwise you will not resist in this world.

  1. There is no room for NO in a flight attendant vocabulary

I learned from my Service on board instructors that working in team it’s in fact an activity to get to know your colleagues in order to make your guests on board pleased when they arrive at the final destination. A service is considered excellent when we succeed to not use negative expressions and the word NO is missing from our vocabulary.

  1. Homesickness will never disappear

As cabin crew, I learned that flying can’t cure only one thing: missing your family, your home and Romania (in what concerns me!). At one moment, somebody said to me that the cities from the Middle East are like train stations in transit, in which different persons are going up and down, but in which the majority comes back to the origin station. The life that I build for myself for over a decay in my black Delsey suitcase of the company was a happy one, but which kept me away from my family. In 10 years as cabin crew I always had close to me old and new friends, lovers, but nothing could replace my family and our own traditional holidays spent home.

You can prepare for the upcoming interviews by attending our two day intensive training in Rome on 9-10 July. Find more information about the course here. 

Qatar Cabin crew

The Qatar Airways rules

 There is a specific list of rules you need to follow while working as cabin crew for Qatar Airways. Here are some of the most important ones:

  • You must get home before 4 am, even if you’re free the day after.

While I worked at Qatar Airways the time you could leave home wasn’t mentioned. I sometimes would arrive from a desert picnic at 3 am and go back to the camping two hours later; I would normally make pancakes for my friends during the two hours spent inside. It was thought that, after dawn,you could go out, especially since most of the crew thought that was the coolest period of the day and most suitable for running. And that was the time for the first prayer of the day (for our fellow Muslims) also.

  • During the 12 hours of rest before being transported by bus to the airport for duty (duty = flight or airport standby), you are allowed to leave the house for 90 minutes.

As I owned a car, I used to go and watch even only 2 basketball quarters, because it helped me disconnect, walk around the mall or visit acquaintances.

  • You are not allowed to wear jeans (the black, decent ones are accepted though) inside the office, technical building, aviation clinic or while travelling with Qatar Airways.

You must always dress business attire, and the girls’ skirt shouldn’t let their knees in sight. To these places you travel either by company taxi or by car that may be driven by your father, husband or brother.

  • Your father or brother cannot live in the same building with female flight attendants while on holiday.

I made a special request in the office so as, during my 4 consecutive days off, I could stay at the hotel with my family, and some other time I could go for a few days and live with my parents at some friends’ house. Of course I filled in all the details about the place I was staying in.

  • You cannot use the phone or use any electronic device when you’re on the bus to and from work.

The explanation is, while in uniform, you must maintain a professional image of the entire crew. Of course if you were last or first on the bus, you could send a message or make a call, provided you were not seen / heard by colleagues. The bus drivers were always very understanding.

  • You are not allowed to have alcohol, tobacco or pork products inside your home, and lately, candles have also been prohibited.

The explanation for alcohol, tobacco and pork products is obvious, and candles were banned because of a number of fire inside the houses.

  • You cannot distribute pictures of yourself in uniform on the internet.

  • You cannot distribute pictures of yourself in company of other crew members or friends where cigarettes or alcohol appear.

  • You cannot distribute pictures of yourself in a bathing suit.

It is believed that people know you’re a Qatar Airways flight attendant and the company’s image can be affected by how you display yourself on various social sites.

  • During flights you are not allowed to have religious or political debates with passengers or colleagues or gossip about your management team.

“I found out from another flight attendant that on flight XYZ, the Chief Cabin Crew reported a flight attendant for chewing gum.” – NO! There have been cases of the Chief Cabin Crew or even flight attendants who have reported episodes of “gossiping”.

  • A flight attendant is not allowed to chew gum!

  • When a flight attendant finds out she is pregnant, she must resign immediately.

  • To get married you need approval from the top management (the CEO) and you are given consent only if you have been with the company for at least five years.

  • You may receive visitors of the opposite sex in your apartment only between 7:00-22:00, and on entering the building they must identify by a residential certificate or passport with the security staff at the entrance.

The ID number is written in a register and the person must sign both for the entry and the exit of the building. At the same time, you, as the host, must open the door using your flight attendant identification (ID), so that the system knows if you receive visitors while at home. By having to do so, the office may spot if you break another rule that says you are not allowed to receive visitors during the 12-hour minimum rest before duty or home standby ( duty is considered not only flying, but also a course or standby duty at home or at the airport.)

Concerning the grooming (uniform + appearance) we had strict rules on colour shades that may be used for the make-up of the eyes and lips, varying on the colour of the uniform. Four products were a must for each flight: mascara, foundation, lipstick and nail polish coordinated to the colour of the lipstick. Before every flight, a grooming officer checks every flight attendant’s appearance.

You might think there are too many rules, but with time they become part of you. When I returned home, the first time I went out with my friends, at 2:30 in the morning I was checking my clock as I was used to being at home at 3:30. Arriving home at 5 am was a real event for me, I even posted that on Facebook.

Although having all these rules, I must say that cabin crew members find all sorts of ingenious methods to avoid them once in a while.

Join us on an exclusive 4 day training course. We’ll share everything you need to know to pass the cabin crew interview stages, we will edit your perfect CV and take professional pictures for your online application. At the end of the course, you will be fully prepared for the interview. Book your seat now!