How the perfect flight attendant looks like? Find out what airline companies are looking for

How the perfect flight attendant looks like? Find out what airline companies are looking for when they are hiring.

There are a series of qualities that a flight attendant must have in order to be employed at an airline company, no matter the airline. It is true that each company is looking for something specific when they are recruiting, in order for them to keep the authenticity of their cabin crew and services offered on board. However, the roles of cabin crew and their tasks are all the same, no matter the company you fly for.

Qualities you need to possess:

-passion: the desire to see the world is not enough. You need to be an empathetic individual, to really want to help those around you and save their life if things are not going well during a flight.

-professionalism: always communicate with your colleagues, always smile, and work in team. Understand what your role is on board and never stop learning from the others. Be discreet and do’t do anything that could affect your colleagues.

-experience in customer service: it is a great advantage to have some customer service experience before applying for a flight attendant position. It is not mandatory, but I can be a plus. This means you know how to deal with difficult clients, how to empathise with their problems and go the extra mile for him.

-punctuality: never be late. It is the easiest way to lose your job. If you arrive late at the interview, you will surely not pass it. If you arrive late at your training, you can say goodbye to your colleagues. If you arrive late and you miss your flight, you will be put on the black list and only if you have a really good reason for being late, you might get a second chance. Punctuality is essential for this job. The crew will never wait for you!

-flexibility and adaptability: everything can change in a flash beat and very often this is really happening on a flight! You need to know how to live with it and to move on. There will be times when you need to be ready in 45 minutes in order to go for a flight!

-interest in others: take care of your passengers every day, in the best way possible. You have the chance to make someone else’s day better only by offering excellent service on board and smiling more. Your attitude reflects also the image of the company and the way the passengers perceive it.

-team spirit and communication skills: these aspects are essential on board, especially, in case of difficult or urgent situations. You are part of a team, and that team changes everyday, therefore you need to be able to work with strangers, with persons you have never met before, and you should have the same purpose when working together: the security and comfort of the passengers.

We hope this article gave you at least some hints about what an airline company is looking for when they are hiring. An experienced cabin crew/recruitor sees the potential in candidates and they can tell if she/he has the necessarily skills to be hired. At an assessment day you will be checked the entire day, even if you do not see it, so always be careful to socialize, to smile and to have a professional attitude.

Group tasks and discussions are specially conceived in order to highlight your qualities, so the recruiters can tell if you can work in a team or not. The final interview is your chance to stand out an prove you will be an incredible flight attendant.

If in this moment you feel that you don’t have all these qualities, start working on polishing them. Do not forget that the road to a career in aviation is most of the time a long one and if you didn’t had luck at your first attempt, you should remain positive and think about your next chance

If you plan to become cabin crew, attend our preparation course in Rome. You will learn everything you need to know about airline interview, you will practice all the stages of the interview and learn how to answer the recruiters’ questionsin order to successfully pass the interview. Find more information about the course here. 

Qatar Airways cabin crew

Interview process at Qatar Airways

One of the students who attended our course, How to be Cabin Crew, reached the final interview and told us, step by step, how each task went and what the attitude of the recruiters was, the entire interview.

Qatar Airways Tasks

“The recruiting started around 9 o’clock AM, as they announced in the precedent day at the moment we submitted our CV. There were 2 recruiters, very friendly, one from Malaysia and one from Poland. They let us enter the room and each of us was called individually to receive a sticker with the number we had at the Assessment and our names, then they explained how the day will go, what tasks we will have and so on.

1. English test

The day started with the first task, the English test, a relatively simple one. It was composed of 3 exercises (the first- we had to read a text then to answer to some questions, the second was a grammar exercise where we had to choose the right answer, and the last one was a text where we had to fill in the missing words). On the side of this exercises we also had to write an essay, on different themes like: the etic at the workplace, what are our qualities and so on.

2. Reach test + picking a note

The English test was followed by a 45 minutes break and then we were called back in the room where the recruiters called the names of the ones who did not pass the first task. They weren’t that many, around 10-15. Then followed the next task were we had to go, each of us, in a different room where we did the reach test and then they asked us if we have any birth marks or tattoos. After that, the recruiters told us to pick a note from the table (some had to choose between geometrical forms, others had colors). I had to choose a color from the ones that appeared on the note. Another round of eliminations followed after this task, but the reason for it I think nobody understood. The recruiters said that this elimination will be based on our CV, on the English knowledge and the first impression. What was true or not of this, I do not know.

3. Public speaking task

After the last elimination we remained around 55-60 persons (maximum) who got to the next step. Initially, they said that it would be a group task, but after the break it appeared they had changed their minds.
When we entered the room, after the break, they told us that because we remained that many it would be impossible for them to do the group task, so they changed it and we had to choose another ticket and to speak in front of the room (at the microphone) about the theme written on the note. The themes were different for each of us (some examples: How do you transmit your good disposition to the people around you? If you had any superpower, what would that be and why? What was the most embarrassing moment in your life? What was your biggest achievement till know? )

4. Final interview

After the third task we remained around 40 persons who managed to reach the final interview. Before the final interview the recruiters presented the company, how is life in Qatar, they gave us some documents to fill in, and then one by one we went to the final interview. This lasted around 10 minutes each, time in which the recruiters looked over our documents, we filled in what was missing and that was all. From which I understood, some of us had to answer some questions about customer service, from their experience. I didn’t receive any question. That was how the day passed, the recruitment day being finished around 10 PM.”

These were the Qatar Airways tasks at the interview in Bucharest, an interview that lasted more than 12 hours for the candidates that managed to be selected for the final interview. The speaking task in front of the other candidates, on the microphone, confirmed once again the crucial importance of knowing the techniques of public speaking by the candidates, an aspect on which we put a great accent at our courses How to be Cabin Crew. A future cabin crew needs to know how to speak and argue freely in front of an audience, to not have emotions when he/she give a speech and manage to control his/hers body language in those moments.

*the whole interview happened in English

We hope that this information will be useful for the next Qatar Airways recruitment and I hope you fulfill your dreams to fly, as quickly as possible. Do not forget that information means power and preparation is essential before any interview.

You can prepare for a cabin crew carrier by attending our two day intensive training in Rome on 9-10 July. Find more information about the course here.

My Emirates interview experience

One of our How to be Cabin Crew students who is now working for Emirates described her experience at the interview and the stages she passed through.

I would like to start by thanking you for your moral support and the confidence that you transmitted me during the preparation course. Even though we were so many participants the course, we left the training feeling like we were already part of a cabin crew team. We all knew: knowledge is power!

With all my self-confidence and the information I had, I still felt very nervous the first day, at CV drop. Even if in the past I went to other interviews, some of them for other airlines, nothing prepared me for the shock that I had: 300 different persons, which shared the same dream: to catch wings and fly. My anxiety started to go away as I saw my former colleagues from the course, with which I shared my emotions all day. We all tried to be the best version of ourselves, to smile more, but still be natural; to be the best, but not so competitive…This is how it all started. After waiting in the conference room for about 45 minutes for the invitation, they presented us the way in which the CV drop will take place.

While we were waiting to drop our CV (along with a big smile), friendships started to bond. I was so sad seeing that after the first stage we remained only 121 candidates. After a few hours spent alongside people who started to be more dearly to me, we saw the results, and the names highlighted (the ones who passed) were extremely few. We were expecting to be many more, as the questions asked by the recruiters were very easy: “How are you?” and “Why cabin crew?”. Looking back, I reached the conclusion that the most important thing was our natural attitude. Among those who left after this task there were extremely beautiful girls, much more beautiful than me. On the other hand, the ones who remained were not necessarily respecting the office attire or the grooming rules.

Immediately as we saw our names on the list, the recruiters went on with the presentation of the company. I appreciated that it was a realistic one, depicting the good parts of the job, but also the bad ones. They said to us from the start: “it’s not all about glamour and luxury, cause you’ll may face situations when you’ll have to clean the toilets”.

The next day we were fewer, but the tension was still there. They divided us in 3 large groups, consisting of approximately 40 persons. After we entered the room, they divided us again in two parts and each group was supervised by a recruiter. The smallest group was again divided in small groups f 3 persons. What I can say is that I understood at this task why “knowledge is power”.

After the first group exercise, the recruiters were very friendly and they gave us the results immediately. The ones who were eliminated were the ones who lost themselves when they had to speak or they were concentrating too much on their own opinion.

At the second group exercise, it was crucial the way we interacted with each other. After the reach test, they gave us a hypothetical scenario where we were working at an agency which organized cruises and because of an error in our system 10 persons could no longer be checked-in. From a list of persons: minister of transport, a newlywed couple, a granny, a travel agent and so on, we had to choose 2 lucky persons to get a place on the cruise. While we were concentrating on finding the best solution, the recruiter was watching every single gesture, our body language and the way we were expressing ourselves. In the end, they chose some candidates for a role play session. In my opinion I think they chose the ones that didn’t had any initiative and said almost nothing, trying to give them a second chance.

Afterwards we received the English test . The first was somehow complicated, for B2 level I will say. Still, despite our emotions, all the 32 candidates passed to the final step: the final interview.

The final interview was a discussion of approximately one hour with one of the recruiters. The questions were very direct, about situations we confronted at our work place. Everything was very official, but I appreciated very much that even if the recruiter wasn’t authorized to give me an advice, she told me how my photos should look like when I will send them on email, because “ the recruiters in Dubai should see how pretty you are”. After the interview was over, she thanked me, and said that I was very “bubbly” and other words that remained in my mind and gave me goose bumps: “ I hope to see you in Dubai”.

I want to thank you very much because I know that without you I wouldn’t have known how to react to each task and wouldn’t have had the chance to show the recruiters how well prepared I was.
Kisses and hope to see you again at high altitudes!”

We thank you for the story and hope to see you among the clouds!

Get prepared for your cabin crew interview. Attend our upocoming course in Rome and you’ll get all the preparation needed so you can successfully pass ANY airline interview . Find more information about the course here.

Qatar Cabin crew

The Qatar Airways rules

 There is a specific list of rules you need to follow while working as cabin crew for Qatar Airways. Here are some of the most important ones:

  • You must get home before 4 am, even if you’re free the day after.

While I worked at Qatar Airways the time you could leave home wasn’t mentioned. I sometimes would arrive from a desert picnic at 3 am and go back to the camping two hours later; I would normally make pancakes for my friends during the two hours spent inside. It was thought that, after dawn,you could go out, especially since most of the crew thought that was the coolest period of the day and most suitable for running. And that was the time for the first prayer of the day (for our fellow Muslims) also.

  • During the 12 hours of rest before being transported by bus to the airport for duty (duty = flight or airport standby), you are allowed to leave the house for 90 minutes.

As I owned a car, I used to go and watch even only 2 basketball quarters, because it helped me disconnect, walk around the mall or visit acquaintances.

  • You are not allowed to wear jeans (the black, decent ones are accepted though) inside the office, technical building, aviation clinic or while travelling with Qatar Airways.

You must always dress business attire, and the girls’ skirt shouldn’t let their knees in sight. To these places you travel either by company taxi or by car that may be driven by your father, husband or brother.

  • Your father or brother cannot live in the same building with female flight attendants while on holiday.

I made a special request in the office so as, during my 4 consecutive days off, I could stay at the hotel with my family, and some other time I could go for a few days and live with my parents at some friends’ house. Of course I filled in all the details about the place I was staying in.

  • You cannot use the phone or use any electronic device when you’re on the bus to and from work.

The explanation is, while in uniform, you must maintain a professional image of the entire crew. Of course if you were last or first on the bus, you could send a message or make a call, provided you were not seen / heard by colleagues. The bus drivers were always very understanding.

  • You are not allowed to have alcohol, tobacco or pork products inside your home, and lately, candles have also been prohibited.

The explanation for alcohol, tobacco and pork products is obvious, and candles were banned because of a number of fire inside the houses.

  • You cannot distribute pictures of yourself in uniform on the internet.

  • You cannot distribute pictures of yourself in company of other crew members or friends where cigarettes or alcohol appear.

  • You cannot distribute pictures of yourself in a bathing suit.

It is believed that people know you’re a Qatar Airways flight attendant and the company’s image can be affected by how you display yourself on various social sites.

  • During flights you are not allowed to have religious or political debates with passengers or colleagues or gossip about your management team.

“I found out from another flight attendant that on flight XYZ, the Chief Cabin Crew reported a flight attendant for chewing gum.” – NO! There have been cases of the Chief Cabin Crew or even flight attendants who have reported episodes of “gossiping”.

  • A flight attendant is not allowed to chew gum!

  • When a flight attendant finds out she is pregnant, she must resign immediately.

  • To get married you need approval from the top management (the CEO) and you are given consent only if you have been with the company for at least five years.

  • You may receive visitors of the opposite sex in your apartment only between 7:00-22:00, and on entering the building they must identify by a residential certificate or passport with the security staff at the entrance.

The ID number is written in a register and the person must sign both for the entry and the exit of the building. At the same time, you, as the host, must open the door using your flight attendant identification (ID), so that the system knows if you receive visitors while at home. By having to do so, the office may spot if you break another rule that says you are not allowed to receive visitors during the 12-hour minimum rest before duty or home standby ( duty is considered not only flying, but also a course or standby duty at home or at the airport.)

Concerning the grooming (uniform + appearance) we had strict rules on colour shades that may be used for the make-up of the eyes and lips, varying on the colour of the uniform. Four products were a must for each flight: mascara, foundation, lipstick and nail polish coordinated to the colour of the lipstick. Before every flight, a grooming officer checks every flight attendant’s appearance.

You might think there are too many rules, but with time they become part of you. When I returned home, the first time I went out with my friends, at 2:30 in the morning I was checking my clock as I was used to being at home at 3:30. Arriving home at 5 am was a real event for me, I even posted that on Facebook.

Although having all these rules, I must say that cabin crew members find all sorts of ingenious methods to avoid them once in a while.

Join us on an exclusive 4 day training course. We’ll share everything you need to know to pass the cabin crew interview stages, we will edit your perfect CV and take professional pictures for your online application. At the end of the course, you will be fully prepared for the interview. Book your seat now!

Air Arabia hiring cabin crew

Air Arabia are looking to recruit Cabin Crew for their hub in Sharjah. If you fit the below criteria and are look for an exciting new challenge, submit your CV and photograph.


  • A Higher Secondary education with good pass results is essential good English language command.
  • Must be within the age band of 21 years and 30 years.
  • Must be educated to a minimum level of accredited Higher Secondary Education or equivalent.
  • Must have a high standard of English; verbal, written and comprehension. Fluency in another language is always an advantage.
  • Must meet the below mentioned height and weight criteria.
  • Male: HT – 165 cm. WT -68 to 82 kg.
  • Female: HT -160 cm WT – 58 to 70 kg.
  • Ability to swim at least 30m unaided in open water, without a flotation device.
  • Clear skin with no marks / tattoos that would be visible whilst wearing the uniform.
  • Medically fit to meet regulatory requirements.
  • Cabin Crew / Nursing experience would be an asset.


If you think you have what it takes to be part of Air Arabia team, then you may apply for the position by sending a copy of your updated resume to clearly mentioning in the subject line: Cabin Crew

Good luck & see you among the clouds!


The Flight Attendant That Had As Passengers Madonna and Ford Coppola

If you cross path with her, you are sure to look back again. Great hair, long legs, an enviable waist. When I first met her, she was wearing a grey suit, high heeled ankle boots and red leather gloves. In short, she was appealing to the eye. Our students gazed at her and couldn’t take their eyes away. From the moment I laid my eyes on her, the sparkle in her eyes vanquished me, and the way she firmly shook my hand, made me understand that in front of me was a strong and very determined person. Later on, while hearing her speaking to our students, telling them about her career in the aviation, I realized that I was right. I was pleased to discover Nadia to be a wonderful woman, the kind you would like to meet every day: hard-working, ambitious, modest, that didn’t forget her roots and continues to enjoy the simple pleasures of life. Nadia made quite an impression on me from our first meeting, so, when opportunity for an interview arose, I did not hesitate.

Nadia Pamfile has been a flight attendant for the private aviation for 9 years. Luckily, immediately after graduating the Aviation School, she went to an interview, successfully passed all the tests and fulfil her childhood dream: to be among the clouds. The beginning was hard, as her parents never wanted her to pursue such a career and Aviation School costs exceeded by far her budget. So, she worked hard, struggled even more and was finally able to raise the money. She kept all this a secret, never telling her parents about her plans. Until one day, when one of her father’s friends spotted her on the hallways of the Aviation School. And that was the end for Nadia’s secret but her beautiful career has made even her parents change their opinion regarding aviation.

One meeting was enough for our students to get irremediably high on her. For as long as she spoke, they drank her every word, and paid attention to all of her gestures and pieces of advice. Nadia spoke from the heart, put her soul on the table and told them both the highs and lows of such a career. I was impressed with her modesty, her ” motherly” tips given to the students, the way  she chose to paint this job and the simple human she chose to remain, after 9 years of flying and interacting with extremely important and influential people (such as politicians or businessmen).

“I followed my dream with all my heart”

1. Why a flight attendant and not any other job?

I had a big dream that I simply followed it with all my heart. As a child, when I was about 11 or 12, a lady-friend of my mother’s, a Romanian married to a German, living abroad for a long time, used to visit us. She was a flight attendant in Germany and was a lady in every sense of the word. Calm, fine, stylish, kind, a beautiful woman inside-out. I wanted to be like her when I grew up. And to see the world. Without knowing, this woman has influenced my entire life. But it was somehow also “the hand of fate”, because along the way I always felt the positive vibration and support of the Universe.

2. How were your beginnings?

As I already told you Anca, “I pursued my dream with all my heart” I reflected, did some research, worked, put aside every penny and had the exam at The Aviation Academy of Bucharest. I passed the medical and theoretical tests, after succeeding, I  was grateful and hungry for knowledge at all courses, and soon became head of my group. And two weeks after my graduation, following the advice of a colleague, I went to an interview like a babe in the woods, without knowing much about the company itself and what it meant exactly. But I had the chance to be selected and in a couple of months’ time I started to fly. This is the story in short.

Oh my God … I do not know when nine years flew. Time flies and I fly with it. I was again, as at the Academy, eager to know, curious in the positive sense of the word and always very grateful for everything that was happening to me. A feeling I still preserve, moreover, has grown significantly. I had the chance to learn from valuable people. Even today, I am glad to meet every new colleague that I get to learn interesting things from, be it connected to the job or not. I appreciated, and still do, every person met, every event, employment or place visited. And I may say it from the heart that I rarely felt I was working.

private aviation

3. What did your parents say when you told them you wanted to work “among the clouds”?

Dear God, a more definitely “NO” couldn’t have been said. My parents are ordinary people who at that time only saw in this job a huge risk. Things have still not changed much :). Out of too much love and the urge for protection, our parents are sometimes taking the risk of putting an end to our dreams. I am glad I didn’t give up. And my dream never lost its intensity. Today I know that, whatever my child decides to do, it will be his decision and he will get all the support he will need from me.

4. How was your first flight on the job?

  Stunning and uplifting. Obviously, I have not slept all night, and the day after, a lot of questions were running through my mind. Although I was a school graduate, it was all very new and different. But things unfolded smoothly, without any incidents and soon, the very first day I might say, it all became natural, part of my life. I will never forget that my first flight was Bucharest – Venice (a two-nights stay) – Cairo – Bucharest, and while in Venice, my parents came to see me because it was close to where they live. It was a very touching moment, especially since my family did not believe even for a moment that I will fulfil my dream. Maybe this too constituted a motivation.

5. Tell us a cheerful cabin story.

Oh, there are so many, some are funny, others touching or heart-melting and some others scary. I would not know which one to tell first. You do realize that funny things happen everywhere, in every field, why not in aviation too? Especially when people are “imprisoned together” in a restrictive area, they tend to behave slightly differently than normal, some become more permissive, more childish, others the exact opposite. It was very funny when a head of the state with a fear of flying, asked me to go sit next to him during the take-off and landing. And after that episode, to thank me, during a dinner at his residence where we were all invited, he himself served me stuffed cabbage rolls. My colleagues made fun of me for this episode for a very long time. And there would be a lot to tell, I could even write a book.

6. Have you ever came across an emergency? How did you react?

In nine years, positive and less so things happen. But I was lucky and never met very serious emergencies. We had “bomb threat”, “strong turbulence”, “skid off” situations and so on, but I was lucky and we have all been fortunate. I acted naturally, with calm. These are the kind of moments when you surprise even yourself on how calm you can react and in the evening, while at home, pondering the day, you are still amazed.

“This profession has been my life coach”

7. What was the greatest satisfaction this profession has offered you?

I would not be who I am today if I haven’t had this job, and I say this with all my heart and with gratitude. Of course genes and the education you receive at home matter, but luckily I  had the inspiration to choose a profession that cultivates a lot and satisfies in all of life’s aspects. This profession has been my life and character coach, it “polished” me, made me question myself, built me up. And the fact that I travelled places I didn’t even know existed  before, (for instance Bhutan, with the capital at Thimphu) has also played an important role.

9. You have been flying for over 9 years. What do you feel like missing in your life right now?

Honestly? Absolutely nothing. I have wishes like any other human, but I am perfectly happy with my life, my choices and the thought that eventually all we wish for comes true, if we work hard enough.

10. How do you integrate personal life with being a flight attendant?

It’s a particular job. It’s not an office job with eight hour working program and weekends off . Therefore it is not always easy to harmonize these two aspects, personal life and profession. But nothing is impossible. As there are special professions, there are also special people who can understand  and with whom you can come to a favourable agreement for both parties involved. See, I say “agreement”, as if love were a business!

11. I know that over the years you have invested a lot in yourself. You attended various courses, learned foreign languages and so on. What has determined you to do all these?

My continuous urge to self-educate, grow beautifully, improve, to be a better person inside-out. And I honestly think that I have so much more to learn, I must have achieved at most a tenth of the potential. But it is a need I have always felt and don’t think is directly linked to being a private flight cabin crew. I think if I chose to be a mechanic, I would have done the same. But I am grateful that I have the time and can afford it, financially speaking, all of the above being advantages my profession delivers.

12. What duties do you have as a flight attendant on a private jet?

A simplified answer would be: security, safety, comfort and service on board. But in addition to these, long before the boarding we already provide protocol services. And I say we, because usually I am part of a team. If it is an official flight, sometimes we have to meet, or be in touch with the personal assistant or the head of the protocol, establish all the details of the flight: special requirements in terms of food, drinks, flowers, cabin perfume, seat layout, children on board, animals, travel program, everything taking into account the policies of the countries we fly to, customs regulations and so on. After that,  draft a catering order according to the requirements, choose the company to deliver it, send the order, constantly remain in contact with that company, the day of the flight receive it on board 2 or 3 hours in advance and make sure everything is accurate. Then, wait for the passengers – all sorts of general or internal ” protocol procedures” occur, followed by the actual flight during which we operate the service of a restaurant / 5-star hotel, trying as much as possible to take care of every detail with professionalism and dedication. Our work is finished only 3 or 4 hours after that flight.


While I was a flight attendant, I had no worries! Every roster was different, every flight was different. Besides, the crew you worked with were also different almost every time.

You had to be ready to face unexpected situations, be professional and positive.

Turbulence? Keep smiling! Annoying passenger? Keep smiling!

Read Beata’s story

13. What celebrities have you had the opportunity to have on board?

I’m awfully grateful to say that I have met and been influenced by people that are very good in their fields, real stars, heads of state, exceptional people, people who I once secretly admired only in magazines: Madonna, Eros Ramazzotti, Francis Ford Coppola, 50 cent, Amr Diab etc, many personalities, members of the royal families in the Middle East region whose names probably would not ring a bell and countless heads of state, official delegations, consuls and prime ministers whose names I unfortunately cannot mention out of confidentiality reasons.

14. What advice would you give to a future flight attendant?

It’s easy to give advice. We can all do that, but we are all so different and create very different situations around us, so that, I do not know how my advice would help. To however answer your question, I would say to first of all follow their dreams. Stay rational and open to opportunities, whatever they may be, to choose with the heart and follow their intuition. Not to forget who they are and where they come from. And especially: to be proud of their origin, and their behaviour to be the ambassador of their country. You must first give in order to receive, and it all begins with respect, gratitude, kindness, dedication, passion. They are generic tips, so very simple, suitable to any profession, yet so very important. It is a profession where you can easily “be carried away” and if the “foundation” is not very strong, you can easily get lost too.

I would tell them not to choose a career exclusively for the money. They are important but aren’t everything. To meditate and invest their income intelligently because being a flight attendant is not a job that you can do after you retire. Not to forget to respect their chosen profession and consequently themselves – the moment you put on the flight attendant uniform, you become member of an aircraft’s crew and your life gets on 2nd place,  for the lives of others become our priority! And not so important, but still important: invest in yourself! Because if life one day takes away everything from you, you still have yourself!

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