Details about Qatar Airways training and what will you learn during it

The Middle East airline companies are offering a 6-8 weeks training to their new employers, time in which they are learning everything about flying, the companies airplanes, how to react in case of an emergency, how to offer first aid and how to have the best on board service during the whole flight. In the end, the graduates are completely ready to operate their first flight and to embrace literally the job of Cabin Crew. The training is provided by the company, as part of the benefits of being hired. I think that every future Flight Attendant should know what to expect after an interview with an airline company, so I chose to write about how it goes the training at an Arabic airline company. Today, I am speaking about Qatar Airways.

I discussed with one of our former students, Cabin Crew for Qatar Airways, about how it was for her the training period at this company.

Training at Qatar Airways takes 2 months and almost 6-7 hours a day to study, in Doha academy. You have only one day free during the training period, Friday. “It was a little bit tiring because during the week you have to study daily, and in your day off it is s the only moment you had time for yourself”, says our How to be Cabin Crew student.

What did you study, what was the hardest subject?

We started the training with a short presentation of Doha, the rules we must follow and how to present during the whole training period (make-up, hair and outfit). It took place approximately 4 days. Then it followed the first training module, de Service one. It took 2 weeks and we learned about the equipment and products we have on board, menu presentation, wine and cocktails and communication methods.

After the 2 weeks of service, which were the easiest ones, followed the Safety module which took place 3 weeks, being the hardest and most stressful period of the training part, because you had to learn new terms daily. You had to know everything very well, exactly like it was written in the manual. At this module we studied exit procedures in case of emergency landing on water or land, how to use the safety equipment and fire simulation.

How was the ditching part (water landing simulation) ?

Ditching was the task I was most afraid of, at first, because I didn’t know how to swim, but when I arrived there I saw that it wasn’t that much complicated, because you are wearing a vest and you throw yourself in the water from a very small distance. You need to arrive to the shore from a relatively short distance, so it’s not that hard. A big inconvenient is that the water is very cold, but otherwise it is not that complicated, everybody passes this task.

The last part of the training was the First Aid module, here I learned about the pills we had in our first aid kit on board and how to use them, about different medical situations encountered on board like: panic attack, cerebral attack, fractures, burns, and so on.

How many exams you had to take during the training period?

We had one exam each week, and the percentage of promotion of the exam was 86%. This meant that you weren’t allowed to make more than 4-5 mistakes at a single test. The exam was multiple choice and had 50 questions.

How did you interact with your teachers?

The teachers, in general, tried to help us and to keep us motivated during the training period, because there were lots of moments when we had the impression that it is too much information for such a short period of time.

How it was to learn all the information in English, how difficult was to know all the technical terms by heart?

At first it was very difficult, it was hard to learn everything by heart, it was very stressful and I was very nervous before the first exams. Then I got used to the idea, and all seemed a lot easier, it become like a daily routine.

This is the story about Qatar Airways training period. I hope it will be very useful and to bring you closer to your dream.

Become cabin crew with our help! The How to be Cabin Crew course fully prepare applicants for the challenges they will face on an airline interview. This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines and more importantly give them the vital information and coaching that will help to ensure they perform on their recruitment day and in their interview to their best advantage. Book your place now – click here!

 

This course is designed to help you to prepare for cabin crew interviews with ANY international airline.

WIZZ AIR cabin crew recruitment days in March

Wizz Air, one of Europe’s fastest growing airlines and the largest low-cost carriers in Central and Eastern Europe,is continuously searching for cheerful, energetic and positive candidates for Flight attendant / Cabin crew positions  for the Central and Eastern European bases.

The cabin crew key responsabilities are :

  • Proper execution of the duties related to the safety of the aircraft (A320/A321) and the passengers
  • Maintain excellent customer service and creating “home atmosphere” on-board of the aircraft
  • Assist passengers who require special attention
  • Sales on-board, and cash handling
  • Punctuality and flexibility
  • Ability to work in a team
  • Keep the aircraft clean and tidy during the flight
  • Be adequatelyrested and properly groomed in order to conduct a flight
  • Performance of all the duties maintaining consistently the highest ethical standards

Requirements:

  • Minimum age: 18 years
  • Minimum height for ladies 1.65m and for gentleman 1.75m
  • Arm reach of 210cm while standing on tiptoes
  • Minimum high school degree
  • Fluent English both written and spoken, additional CEE language knowledge (either Romanian, Bulgarian, Polish, Hungarian, Lithuanian, Latvian, Slovak, Czech, Macedonian, Serbian, Ukrainian, Georgian, or Bosnian)
  • Valid passport without limitations (minimum 6 months)
  • Tattoos and piercing are acceptable provided they appear on parts of the body that are not visible when wearing uniform.
  • Ability to swim
  • Live or ready to move within 60 minutes of your chosen base and prepared to make this journey every day, at any time of the day
  • Customer service experience will be an advantage
  • Please note that if you wear glasses or contact lenses and your prescription are above +4 or below -4 you are likely to fail the mandatory medical examination

Company offer:

  • Competitive salary
  • Stable job in rapidly developing company
  • Friendly and multicultural work environment
  • Career opportunities
  • Complete and free Cabin Crew training
  • Employees and their families and friends have the opportunity to travel with discounted rates and on bonus airline tickets
  • Colorful lifestyle
  • Work is according to a duty roster (schedule) published monthly

The dates and places for recruitment in March are :

Bulgaria

Open Recruitment Day in Sofia

Date: 16th of March 2018, 9:00 A.M.

Place: NOVOTEL SOFIA, 115N, Tsarigradsko Shosse Blvd., 1784 Sofia, Bulgaria

Date: 27th of March 2018, 9:00 A.M.

Place: NOVOTEL SOFIA, 115N, Tsarigradsko Shosse Blvd., 1784 Sofia, Bulgaria

Please arrive sharply on time. Please bring your updated English CV, preferably 2 photos (face and full body), and reference with you. Please be prepared that the process might take until late afternoon.

Open Recruitment Day in Varna

Date: 13th of March 2018, 9:00 A.M.

Place: Swiss-Belhotel Dimyat Varna, 111 Kniaz Boris 1 Boulevard, Varna, 9002, Bulgaria

Please arrive sharply on time. Please bring your updated English CV, preferably 2 photos (face and full body), and reference with you. Please be prepared that the process might take until late afternoon.

Hungary

Open Recruitment Day in Budapest

Date: 24th of March 2018,10:00 A.M.

  Place: Mercure Budapest Korona, Kecskeméti utca 14, 1053 Budapest, Hungary

Date: 28th of March 2018, 9:00 A.M.

Place: Mercure Budapest Korona, Kecskeméti utca 14, 1053 Budapest, Hungary

Please arrive sharply on time. Please bring your updated English CV, preferably 2 photos (face and full body), and reference with you. Please be prepared that the process might take until late afternoon.

Poland

Please note, that you may participate on any of the Open Recruitment Day events to be selected for one of the Base cities you prefer.

 Open Recruitment Day in Gdansk

Date: 14th of March 2018, 9:00 A.M.

Place: NOVOTEL GDAŃSK MARINA ul. Jelitkowska 20, 80-342 Gdańsk, Polska

Date: 22nd of March 2018, 9:00 A.M.

  Place: NOVOTEL GDAŃSK MARINA ul. Jelitkowska 20, 80-342 Gdańsk, Polska

Please arrive sharply on time. Please bring your updated English CV (please insert personal data protection disclaimer on it), preferably 2 photos (face and full body), and reference with you. Please be prepared that the process might take till late afternoon.

Open Recruitment Day in Katowice

Date: 20th of March 2018, 9:00 A.M.

Place: Novotel Katowice Centrum, al. Roździeńskiego 16, 40-202 Katowice, Poland

Date: 30th of March 2018, 9:00 A.M.

Place: Novotel Katowice Centrum, al. Roździeńskiego 16, 40-202 Katowice, Poland

Please arrive sharply on time. Please bring your updated English CV (please insert personal data protection disclaimer on it), preferably 2 photos (face and full body), and reference with you. Please be prepared that the process might take until late afternoon.

  • Cabin Attendants [Lodz base]

 Open Recruitment Day in Łódź for Katowice and Warsaw bases:

Date: 16th of March 2018, 10:00 A.M.

Place: Grand Hotel Łódź, ul. Piotrkowska 72, 90-102 Łódź, Poland

Open Recruitment Day in Warsaw

Date: 16th of March 2018, 9:00 A.M.

Place: Hampton by Hilton Warsaw Airport, Komitetu Obrony Robotników 39F Street, 02-148 Warsaw, Poland

Date: 27th of March 2018, 9:00 A.M.

Place: Hampton by Hilton Warsaw Airport, Komitetu Obrony Robotników 39F Street, 02-148 Warsaw, Poland

Please arrive sharply on time. Please bring your updated English CV (please insert personal data protection disclaimer on it), preferably 2 photos (face and full body), and reference with you. Please be prepared that the process might take until late afternoon.

Romania

Open Recruitment Day in Bucharest

Date: 27th of March 2018, 9:00 A.M.

Place: Vienna House Easy Airport Bucharest, 283 Calea Bucurestilor, 075100 Otopeni, Romania

 Open Recruitment Day in Sibiu

Date: 30th of March 2018, 9:00 A.M.

Place: Ramada Sibiu Hotel, Strada Emil Cioran nr 2 Sibiu, 550025, Romania

Please arrive sharply on time. Please bring your updated English CV, preferably 2 photos (face and full body), and reference with you. Please be prepared that the process might take until late afternoon.

United Kingdom

 Open Recruitment Day in Luton

Date: 15th of March 2018, 9:00 A.M.

Place: ibis Hotel Luton Airport, Luton, Spittlesea Road, LU2 9NZ, United Kingdom

Please arrive sharply on time. Please bring your updated English CV, preferably 2 photos (face and full body), and reference with you. Please be prepared that the process might take until late afternoon.

Date: 16th of March 2018,10:00 A.M.

Place: Manor of Groves Hotel, High Wych, Sawbridgeworth, Hertfordshire, CM21 0JU, United Kingdom

Date: 24th of March 2018, 9:00 A.M.

Place: ibis Hotel Luton Airport, Luton, Spittlesea Road, LU2 9NZ, United Kingdom

Date: 30th of March 2018, 9:00 A.M.

Place: ibis Hotel Luton Airport, Luton, Spittlesea Road, LU2 9NZ, United

Good luck to all !

What means roster and how much does a flight attendant work in a month

The schedule of a flight attendant (called roster), it’s a subject constantly changing because it’s different from a month to another and this fact brings joy to any cabin crew. The moment you receive the email with the roster for the next month, your heart stars beating faster than normal and all that you want is to have a look on destinations that you already have in mind because in the depths of your soul this is the reason for choosing this job: to travel. The e-mail opens, and at first view I must admit that it is confusing and interpretable in terms of flights schedule and the number of blocked hours (representing the total number of hours that you’ll be away from home, but you will be paid only for the hours you fly).

The most important is the destination. Regardin this aspect, Emirates divides the flight attendants into a number of groups, and each month one of them has priority in choosing their favorite destinations. To be more clear, once at 3-4 Monday is sure that the destinations you wanted will be priority to those chosen by the rest of the crew. A roster is sent to your email address at the end of each month for the following month and any other changes can be checked both by email and by a special application for the phone which can be used only by employees of the company.

Theoretically, every month, a flight attendant can fly up to 120 hours but practically, about 100 hours and I am saying that because you just feel very tired with only 12 hours off (minum rest) between flights. Your body feels this fatigue and always needs time to recover in order to function at it’s full capacity. Each hour of the flight is paid with 54 aed (about 12 euros) and I have to say that payment starts once with the flight and not at the time you show for the flight or check in. Last year, Emirates decided to remunerate all flight attendants for delays, so that today, after the first hour of delay, the flight is considered to be started and payed for this reason. This includes both delays in the air and on ground, regardless of their nature, and personally I feel that such a measure was necessary if we think at all incidents that are forcing planes to postpone taking off due to technical problems or caused by weather phenomena.

None of the flights it’s similar with the previous or the following one, and that’s the reason why this job is a delight, a continuously change, an escape from everyday life. The crew is always different, and that’s because there are 25,000 cabin crew, which means that teamwork will always be the same but with new people everyday. However, there is a possibility to change certain flights with other colleagues, to ask for the same flight that your friend already has, or simply apply together on the next roster demand. I know that the chances of success are not always in your favour, but as long as there is a desire, there is hope also.

With this thoughts recorded in our informative journal, I hope with all my heart that I have provided useful information, and moreover my sincere opinion as former cabin crew who has embraced this job and I am absolutely thrilled by the fact that more and more of you want to change your life and future.

Kiss you all!

Join us on an exclusive 4 days cabin crew interview preparation course. We’ll share everything you need to know to pass the cabin crew interview stages, we will edit your perfect CV and take professional pictures for your online application. At the end of the course, you will be fully prepared for an interview with any airline company. Book your seat now!

How diversity interacts with the flight attendant life

It is all about tolerance, patience and acceptance. I still remember the moment of my interview in Bucharest with Emirates representatives when all candidates argued in front of the recruiters that they want this job because the want to experience cultural diversity. Because it sounds really exciting to share stories or to work in a diverse team. This is totally true, but there is a little secret that you maybe not know: during the 2 months of training, in the form of tests intentionally disclosed or taken by surprise, students are being cathegorised and by this measure they will be selected for the future flights. Depending on the personality of each student, of the way he reacts in emergencies, but also by the interaction with each other, all future flight attendants receive a “label”. I used this word not to make someone feel like an object, but when the company employs 25,000 cabin crew, at some point you become just a number, and I consider this to be a sad thing. Moving from a small company where everyone knows the personality and preferences of everyone to a more than multinational company in my opinion, was a huge change which caused me sadness put also joy.

It’s a nice feeling to know that your job ends once you leave the airplane, and if you do your job and passengers leave happy and satisfied, it means that you had a productive, successful day, and you can go home with a smile on your face as you did everything it was in your power to implement the values with which you have identified yourself in front of employers, so in front of the company itself.

Coming back to the diversity term, you can look at this aspect exactly as your heart dictates in the sense that you can make friends easily or can you limit your job to the requirements relating teamwork, but from experience I can tell you there is not enough time to know a person in only one flight. There are many steps along the way, passengers you have to be aware of above anything, and these things don’t allow you to get to the heart of your colleagues in order to known them better. Time is very short, and sometimes you become a small robot who wants to end the flight successfully and to go home peacefully. I could say that that’s the sad face of a day at work, but because I am that kind of person that changes her mood at 180 degrees in one second, I remember all my long flights and immediately I’m taken back by memories which I will remember smiling all my life.

All flights involving a layover bring people together, creating a real team, and giving you the opportunity to meet the person behind the uniform. There is enough time for service, passengers and their needs, dinner break and finally for giving attention to the one next to you. It is very important to be an open person, to accept people you are working with and not judge them no matter what happens always thinking about one important word: DIVERSITY. Before you say something or you react in a certain way, you have to be always aware of the fact that “normal” is a word with a different interpretation because what is normal to me may seem odd, unormal, new, to you. The plane can been seen as second house where there are living different people. It is true that English be an obstacle, but the body language, the smile and the eyes will always reveal one’s intentions.

Even though once I moved to Dubai my English was not perfect, I loved it, embrace it and I always felt that there is something more than words. That something which approaches people from all corners of the world. Always remember that tolerance, acceptance, kindness, are just a few of the qualities which define us as people and it would be a pity to lose them. Human being is indeed the most complex creation!

Join us on an exclusive 4 days cabin crew interview preparation course. We’ll share everything you need to know to pass the cabin crew interview stages, we will edit your perfect CV and take professional pictures for your online application. At the end of the course, you will be fully prepared for an interview with any airline company. Book your seat now! 

Qatar Airways is hiring cabin crew in Rome this March

Qatar Airways is organising an Open Day recruitment event in Rome, on 11th of March.

Qatar Airways requirements

To be part of their winning team, you need to meet the following requirements:

  • Minimum age of 21 years
  • Minimum arm reach of 212 cms on tip toes
  • Minimum high school education with fluency in written and spoken English
  • Excellent health and fitness
  • Willingness to relocate to Doha, Qatar
  • Outgoing personality with good interpersonal skills and the ability to work with a multinational team.

 

The Event: ROME
Venue:   RADISSON BLU HOTEL ROME – Via Filippo Turati, 171 – 00185 Rome, Italy
Date:      11th March 2017
Time:      09:00 am Sharp
Attire:     Formal business attire*Please note that this event is an Open day, where you are required to come and submit your application personally. 

Bring along: 

1 x CV – we can do your perfect CV for the interview (more details here)

1 x passport photocopy

1 x passport photograph taken in the same dress code mentioned above (without glasses).

1 x full length photograph taken in the same dress code mentioned above (without glasses).

1 x photocopy of your highest education certificate (in its original language is fine).

Our team will be in Rome on 6-7th May! Join our 2 day training course and you will learn everything you need to know to pass the cabin crew interview stages. At the end of the course, you will be fully prepared for the interview with ANY airline. Book your seat now!  

A day in the life of a flight attendant

How to be Cabin Crew reveals how it’s going to be your life as flight attedant.

After you have finished your cabin crew training, you’ll get a roster (monthly calendar of flights). At the end of each month you will find out your entire schedule for the following month so you can prepare in advance what to visit and where to go in each country you will fly to. You will have approximately 8-12 free days per month.

Before each flight, you must prepare carefully your suitcase, and also you have to do your hair and make-up, in order to look flawless.

Once you arrived at the airport, you will attendant a briefing together with the rest of the team. You will check the details of the flight and also you will review the safety and emergency procedures.

After the briefing is complete, you’ll reach the airplane and start the preparations on board, before the guest embark: you check the whole airplane, the safety equipment, the food and beverages on board.

After take-off, you need to start the service on board, which lasts differently, depending on how long is the flight. After the service on board is over, it is time to relax, to discuss with your crew members, to eat and to interact with your passengers in order to make everyone leave the aircraft with a big smile on their face.

At the end of the flight, you must take care of your side of the plane, in order for everything to be ready for landing, and to make sure every passenger has their seatbelt on.

Flight types

Short haul/Medium Haul flight: One sector that lasts no more than 4-6 hours, having the flight back the same day.

Long haul flight: One sector that has more than 4 hours, and after landing, you will finish your duties as a cabin crew and you can enjoy a period of rest, named layover. It can last from 12 to 72 hours. You will be paid all this time, the accommodation will be at a hotel and the transport will be provided from and to the airport.

You will have the time to explore the city, to visit museums, to meet new people, go shopping and to experience the lifestyle of cabin crew.

A flight attendant’s schedule is extremely flexible, and very often, you will not have the same flights two times,. You will be able to schedule your month in advance and do what you want in your days off.

Therefore, to be Cabin Crew it is one of the best jobs in the world

Good luck.

P.S. If you are currently a flight attendant, we are waiting in the comment section your story about a day among the clouds.

Prepare yourself for the upcoming interviews with the big airline companies. Come at our How to be Cabin Crew courses and make a step forward towards your dream. Details and registration here.

10 things I learned while being a flight attendant for 10 years.

I spent 10 years and a half of my life among the clouds. Being a cabin crew for Qatar Airways, I spent 12.000 hours in the company’s uniform and I visited 209 cities. Those were the most beautiful years in my life, the years in which I learned so much and made me the person I am today.

These are 10 life lessons that I learned during my carrier:

  1. The flight was my confident

My destiny was to do what I wanted, meaning to travel the world back and forth. Firstly, I learned to find my inner peace and to fulfill my adventurous thoughts. For me, flying transformed into my confident, becoming an inseparable asset in my daily life.

  1. I surpassed myself

I searched to reach a certain ideal model, although I have been told that the ideal model exists only in our imagination. I tried to reach the 5* standard that was imposed by the airline company, learning to surpass myself every time. From being a simple flight attendant, after 5 years I became Cabin Manager and after only 1 year I reached the highest step, being Cabin Service Director on board at Airbus and Boeing airplane, finishing by becoming the one thing that I wished, being a trainer.

  1. I learned to be strong and independent

As a flight attendant I learned to be a very strong person and also independent, easily adaptable and holding my destiny in my hands. Many times people told me, till the moment they actually spoken to me, that I seemed unapproachable, full of mystery, but they changed their thoughts after they saw that I am actually an open-minded person with a complex personality. In fact that’s how I liked to be in an airplane: humorous actress, confident, who played the role of a doctor, chef, bartender or firefighter, with grace, delicacy and naturalness.

  1. I learned to always smile

The most important advantage of a cabin crew is the smile! I figured out that everything I do on board, by putting a big smile I increase its value. My attitude has changed completely when I was smiling and it was easy to work in team.

  1. I learned to take care of myself

As a flight attendant, image means everything. All eyes are always looking at you, even if you are on board or in the airport. I learned to always take care of myself, to pay attention to my image, for my respect and also for the company that I was representing. I wore with dignity my uniform, and because of it, my confidence increased considerably as the years passed by.

  1. I learned to anticipate

During my career I observed how passengers always appreciated when I anticipated their wishes, investigating us, with curiosity, with which magic we read their minds. Therefore, studying each character on the flight to different places of the world, I learned to read minds even before boarding and anticipate some of their needs.

  1. Safety is the most important thing

From my trainers I learned that safety is the most important thing: my safety, the cabin crew’s and then the passenger’s one (especially in this order). I always followed safety procedures exactly as we were instructed, preferring to make a short service on board, instead of putting my colleagues or passengers in danger.

  1. Discipline, order, punctuality

As a cabin crew member I learned that discipline, punctuality and order are the qualities you need to have from the start, otherwise you will not resist in this world.

  1. There is no room for NO in a flight attendant vocabulary

I learned from my Service on board instructors that working in team it’s in fact an activity to get to know your colleagues in order to make your guests on board pleased when they arrive at the final destination. A service is considered excellent when we succeed to not use negative expressions and the word NO is missing from our vocabulary.

  1. Homesickness will never disappear

As cabin crew, I learned that flying can’t cure only one thing: missing your family, your home and Romania (in what concerns me!). At one moment, somebody said to me that the cities from the Middle East are like train stations in transit, in which different persons are going up and down, but in which the majority comes back to the origin station. The life that I build for myself for over a decay in my black Delsey suitcase of the company was a happy one, but which kept me away from my family. In 10 years as cabin crew I always had close to me old and new friends, lovers, but nothing could replace my family and our own traditional holidays spent home.

You can prepare for the upcoming interviews by attending our two day intensive training in Rome on 9-10 July. Find more information about the course here. 

Meet How to be Cabin Crew in Bologna!

Our team will be in Bologna next week, eager to meet you! We are hosting a nice meeting with our readers, on Tuesday 8th December in one of Bologna’s cozy coffee shops.

Come meet our team!

Would you like to know more about the cabin crew career and how to get a job among the clouds? Come along to our information meeting on Tuesday 8th December 2015 in Bologna!

We are very excited to get to know our Italian readers and not only! It’s a great opportunity to network, meet people that are passionate about aviation and find out useful information regarding the cabin crew job.

We would like to invite you to come along and find out more about the options for landing a cabin crew job. We welcome potential cabin crew who are interested in finding out how they can get hired by major airline companies from Europe and Middle East.

anca si giorgi frumusica
Our meeting will start at 6.30 pm and you are very welcome to join us for the meeting or at any other time, as you wish. Our team will be available to talk about anything you wish to regarding the steps you need to follow in order to become a cabin crew, the life of a flight attendant, the advantages & disadvantages of the job.

WHEN: 8th December, 6.30 pm

WHERE: location to be announced

WHAT: How to be cabin crew meeting with our readers

Be sure to send us an email if you plan to attend. We’ll look forward to seeing you next week! Write us at wings@howtobecabincrew.come

Private coaching sessions

How to be cabin crew trainers will be also host a couple of private coaching sessions for those of you interested in learning more about the interview and how to pass it successfully. Our private coaching session are an amazingly effective and efficient way to achieve your career goals. A trainer with strong experience in the aviation field will guide you into the recruitment process in order to achieve the best results. Through private coaching, we customize the learning process to meet your needs.

We are happy to design a package that works best for you. We are here to give you wings!

What are you going to study during our private coaching sessions?

  • stages of the interview – strategies to successfully complete each stage
  • written English test similars to what you will get at the interview
  • final interview questions & advice on how to build the perfect answers
  • grooming & self presentation
  • body language
  •  new, amazing CV

Price:

1 session/3 hours – 60E

2 sessions/2,5 hours each – 80 E

You can pay here: http://howtobecabincrew.com/private-coaching-session/

Book your seat now! Write us at wings@howtobecomecabincrew.com and we’ll plan together the most appropiate day & location for your private coaching session. We will be in Bologna from 7th to 9th of December!

Etihad Airways rules – a short list you should read

Throughout my career at Etihad Airways there have been (and still exists) rules that you must strictly follow, although sometimes infringed because of certain factors. There were two precise sets: The Grooming Manual, which highlighted standards required by the company in that particular area and The Conduct Code. These rules were available in 2012, the year I decided to come back home after 8 years in the aviation.

The grooming standards at Etihad Airways had to be strictly followed so as to protect the professional image of flight attendants onboard during the program (while on duty).

  • It is mandatory that, when a flight attendant wears the uniform, to also wear make-up. Regarding this aspect, I can tell you that 6 make-up products are required: foundation, eye-shadow, mascara, blush, red lipstick and nail polish.
  • Your hair colour must be natural or a maximum of 2 shades lighter or darker.
  • Airport security check labels(stickers) on suitcases must be peeled off each time.
  • Necklaces or bracelets are not allowed while wearing the uniform.
  • You may only wear two plain rings, one on each hand.
  • Tattoos and piercings mustn’t be in plain sight.
  • Chewing gum isn’t allowed while in uniform.
  • Using mobile phones or iPods (for listening to music) isn’t allowed while in uniform, this is only allowed while flight attendants travel by bus from their homes to the airport or vice versa.
  • Flight attendants are not allowed to have alcohol in their homes unless a license (authorization) for use is obtained.
  • If a flight attendant pays a visit to the company’s offices in their spare time, they must wear a business attire, a casual attire like jeans, sports clothing and so on isn’t allowed. Wearing the identification badge (company ID) is required in any of the company’s offices or while visiting the airport.
  • Visitors must leave flight attendants’ homes before 1:00 am. No one enters the building illegally as there is a guard that monitors the entrance (there are cameras even inside the elevators). Friends or family are allowed to live with flight attendants if they obtains the consent of the company and fellow house-mates. Attention, it is not both parents that are allowed to sleep inside the apartment, only the mother of the female who works as a flight attendant or the father of the male employed as a flight attendant. Only friends of the same sex are allowed to live with you.
  • If flight attendants arrive a few minutes late for the flight briefing, they are sent back home (offloaded), removed from the flight list, and given a warning letter.
  • Abortions are prohibited in the UAE.
  • During the Ramadan, eating and drinking in public places is forbidden, chewing gum included.

You must be fully aware that the company employee acts as its ambassador and should mind their attitude, behaviour, posture and language. You are always in the spotlight and constantly being monitored so as not to damage the image of the company.

For a better control of the employees’ activity or behaviour, and now we are talking about flight attendants, there is this custom of encouraging relationships based on the premises: “If ‘x’ rule is disobeyed, the following sanctions apply…”.

Regardless of the Etihad Airways rules, being a flight attendant is marvellous. Of course there is a lot of work and the rules seem intimidating, but this job brings you so many satisfactions.

Happy landing, darlings!
Laura

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Flight attendants dealing with difficult passengers

When you become flight attendant, you’ll have to write a lot of flight reports; it is important to know that every unexpected event on board must be reported. Events may happen during flight, or while the airplane is still on ground. For example, when providing first aid, a complete flight report will help the doctors know more about the case afterwards. You must be aware that every single detail is of great importance. Many times reports are written, even if it is only about an insignificant headache.

Egyptian passengers

When flying to Egypt, there are some painkilling medicines, such as Panadol, that should be available on board for these kinds of passengers, who generally suffer headaches ever since embarking. The Egyptians smoke very strong cigarettes; whenever cigarettes are missing, severe headaches lasting one to two hours appear. A good example would be one passenger’s complaint about his carry-on baggage not fitting in the overhead bin. This passenger was constantly yelling, complaining of his headache, insisting on his baggage issue, and appearing considerably irritated by the presence of the flight attendants. His behaviour indicated he had been on drugs.

Hysterical passenger

One day, during boarding, one passenger who was afraid of flying, soon after asking for a medicine to stop her headache pain, fell into a hysterical crisis and started to slap the flight attendant who was trying to calm her down.

Pregnant passenger

Another day, right before landing, a business-class passenger who was seven months pregnant, announced the crew about her headache accompanied by strong abdominal pain. Everyone thought the labour was about to start. After discussing with her, the flight attendants found out she was only experiencing gas pains. She said her doctor gave her medicines, which were left in the hold baggage.

The Chinese passenger – or how to put in danger a whole plane

Another female colleague of mine also went through an extremely dangerous and unhappy experience, during one of her flights:

“I am one of those people who had dealt with many medical incidents throughout their flight attendant careers. Once I had a flight from Doha to Pekin; many of our Chinese passengers were coming from Algeria via Doha. There was one odd passenger who appeared to have his head in the clouds. Although he looked dizzy, he didn’t smell of alcohol. However, I decided to inform the Senior Cabin Crew about it. That passenger hadn’t been eating anything during the flight. But as long as he didn’t disturb anyone, we didn’t give him too much attention.

But just before landing, while all of the passengers were sitting in their seats with the seatbelts fastened, the Chinese passenger suddenly got up, went towards the airplane’s door and tried to open it! I was standing right there, but he didn’t seem to care about my presence. I reacted immediately, asking him to leave and telling him how dangerous this whole thing was. After taking three steps back, he turned again to the door. At that moment, I realized it was no joke. While asking for my colleagues’ help, I found the physical force to grab him by the collar and push him back into his seat. Instantly, I asked him loudly to sit and fasten his seatbelt. We were about to land, so I had just a few seconds to get to my jump seat.

After landing, the passenger had to meet the airport security. Soon afterwards, we understood the reason for his strange behaviour: he had been physically abused in Algeria, and maybe even drugged.”

Lesson learned: flight attendants are captain’s eyes. They must be always attentive, since any insignificant event could be of great importance at an altitude of 10,000 metres.

Good luck to all future flight attendants!

Join us on an exclusive 4 days training course. We’ll share everything you need to know to pass the cabin crew interview stages, we will edit your perfect CV and take professional pictures for your online application. At the end of the course, you will be fully prepared for the interview. Book your seat now! 

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